Hai sir,
am Byju varghese from kerala the reason i mail you that, i purchase a new model of maruti suzuki alto lxi on 27/01 form avg motors, thiruvalla, pathanmthitta (dist). after that i have lot of problems with my car . the following are the problems.
1. on the delivery time (evening 18:00Hr) i get my car with out a single drop of petrol after that they gave me the voucher to purchase the petrol and they take back the voucher and fill the tank
2. on the same date (27/01) evening i check the lights of my car then i notice that the right back side park light was not working so i call and told the problem they said that came on tomorrow morning to repare it.
3. on the date of booking time i told them to paint both the bumbers as the body color, at the time of delivery i saw that the paints was very poor because they painted their only a single coat of paint on the bumbers so the black color was visible on the bumbers i think so and also the color of my car is ecuru beige they give bill around 3500 bucks i show the painted bumbers to the sales person and the painter they told me that on the time of first service they will repaint it as perfect.
4. second day (28/01) morning i went to the showroom on that time i put the a/c on when i notice that there are some sound from the compresser and told to them then they reply that they dnot have spare parts of the a/c compresser and also i met to the customer care associates they say that wait for few days when the spare will come they will inform and replace it as much as possible.after five days (4/02) they call me and replace the compresser.
5.after two weaks my car has a skrach on the right back side and went to the show room to paint it as perfect but went i saw my car its so horrible that the paintings are very poor like a little kid painted my car.i told about that they take back the car for there painting.
6.on the time of booking the car i also booked for the music system to fix the car on the delivery time from avg motors. i have trip on 21/02 on the time of the trip the car jumped into a gutter a part of the dash board including the music system fell down on the way i went to another service centre to repaire it they found that there is no squrees and clips on the dash board after that i came back to my native and and went to avg motors and i saw them they said sorry when the fixing time may the technishion forget to fix the squres and clips and they repaiered and i asked them to check it out all the things in the car and they old me that everythings are fine in the car and you can take it to the home, when i entered to the car the entire part of the glove box and the front part of the music system fell down at that time one of the sales excutives and some other workers of the avg moter are the witness of the event happend again they said me sorry and say that they forget again to fix that things. today on 23/02 i donot know what will happen with this car with avg motors i feel bad about the serviceing and they are trying me as a fool thats why i register the complaints to the officerers, i fade up the dealer and take necessary action to these problems as much as possible, the main think is that am leaving india on 26/02that why i mail the complaints and also am adding my email id [email protected]
by,
Byju Varghese
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