Hello All,
I request you PLEASE READ THROUGH THE END OF THE MAIL.
Let me introduce myself as Nishant Khanduri. Apart from working as a Senior Manager – HR in the Telecom industry, I have also been working as an advocate of Maruti Suzuki products and have been using them since years.
But what I get in return is harassment from Maruti Suzuki Service Centres. Here I am specifically referring to Competent Motors – Mehrauli.
While I am a Proud Owner of a brand new Swift DeZire (DL2CAK 7299) which I bought on the 31st of August through Competent Motors – Dwarka (Mr. Nishant Sirohi), I am also saddened, disappointed, disgruntled & very very Angry on the way Competent Mehrauli has taken me for a ride throughout the day today.
Below is a snapshot of the ordeal I have been through which I would like to bring to your notice. I am hopeful that you will take some action to help me out and rebuild my trust & faith in Maruti Suzuki.
- Ever since I bought the DeZire, I have been facing the problem of my Brand New Car getting pulled to the left side while driving. Irrespective of the speed limit. Also I have been facing the problem of the Hood of the car not getting locked properly & requiring a very heavy push to close it.
- I took it for the first service and complained about it. (JC No. JC09014280, JC Date: 16/09, Mileage: 986)
o Attended by a person called Mr. Satish. Who attended me very very positively & professionally. I am Thankful that Maruti has employees like him. He also suggested me to get the Teflon & Anti Rust coating done which I did.
o However, he wasn’t unfortunately the supervisor of my car. It was a guy called Mr. Suprabhat Behera. I had informed him of the problem which I faced. While he was also pretty responsive to my queries and attended me well, unfortunately he didn’t do or couldn’t get done the right thing for me i.e. to take care of the left pull problem.
He got the tyre pressure checked.
He got the tyres interchanged and
He also got the alignment done.
o I took the delivery of my car and went. Next day morning I started using my car and starting facing the problem of ‘left pull’ on & off.
o I didn’t have time to again visit the service centre for this problem and also didn’t bother much about it since it was an on & off problem.
o But then as the days passed, I started facing this problem pretty often and the drive was becoming very uncomfortable.
- Unfortunately, I met with a minor ACCIDENT one day on my way back home from office, which happened because of the ‘Left pull’. It was an accident wherein I a cow happened to come right in front of me on the Mehrauli – Gurgaon road and I bumped into it because the car was getting pulled to the left and everything happened so ‘Swiftly’ that I couldn’t control. It resulted in damages to my car’s bonnet, front bumper & the right hand side red light
o I ended up taking my insurance (which means I cannot claim the ‘No Claim Bonus’ now)
o The total cost was 23, 788/- out of which I paid Rs. 3724/- from my pocket.
- I took my car for repair/replacement under insurance to Competent motors and also told them to do the second service (JC no: JC09020288, JC Date: 23/11, Mileage 4924).
o This time my vehicle’s attendant/supervisor was Mr. Dinesh Arora.
o I told him the problem of left pull and he assured me that he’ll have it checked & corrected.
o I got a call from them on Sunday that my car is ready & I can take the delivery.
o Unfortunately I was out of Delhi on Sunday & Monday for official work and hence could go to take my car only today (2nd December).
o I was at the service station at 10:30 in the morning.
o At almost 1:30 pm I got the gate pass and left the service station (Competent Motors – Mehrauli)
o I again faced the problem of ‘left pull’ but I persisted with the drive for 5 kms
o But then I couldn’t drive beyond and took a u-turn and went to the service station.
o There I got the car checked at the alignment machine (attendant Mr. Tripathi).
o He found that the alignment was wrong. (while it should be 1 points on both sides, it was 0 on the left and 0.5 on the right)
Apart from this, the alignment machine also showed that the ‘Castor’ & ‘Camber’ had gone bad / they were not in the position they should be. i.e. this was notified by the machine & Mr. Tripathi also.
He corrected the alignment & I went for a test drive with Mr. Satish (1st Test Drive). I drove the car.
o The car again pulled to the left and we came back.
This time they interchanged/swapped the front wheels (left to the right & right to the left).
Mr. Satish & I again went for a test drive (2nd Test Drive). I drove the car.
o Again the problem & we came back.By this time the problem had been reported to the floor supervisor.
o This time they called a person named Mr. Raju who first took 10 minutes because he was on a tea break.
He then got my car elevated up and checked something.
On asking he said, he has loosened & re-tightened the bushes because sometimes anti-rust coating makes them hard.
This time, he – Mr. Raju & I, went for another test drive (3rd Test Drive). Mr. Raju drove the car.
o Again the problem & we came back.
This time they interchanged/swapped all the four tyres
Mr. Raju & I, went for another test drive (4th Test Drive). Mr. Raju drove the car.
He told me that if the problem isn’t sorted out, then they will give the vehicle to the DP department (Denting/Painting)
Kindly note: this was happening even though everyone knew that the alignment machine has thrown open the problem of ‘Castor’ & ‘Camber’
o Again the problem & we came back.
This time the ‘Works Manager – Mr. Khan (Sahib)’ was called.
He asked Mr. Tripathi to again put the car on the alignment machine.
The machine again threw open the problem of ‘Castor’ & ‘Camber’ apart from the alignment gone wrong.
This time they called another mechanic who pulled out the steering wheel from the driver’s seat, did something inside it & again attached it.
We again went for another test drive (5th Test Drive) even though Mr. Tripathi had brought the problem of ‘Castor’ & ‘Chambor’ to the notice of Mr. Khan (Sahib). Mr. Raju drove the car.
Kindly note: while I was taken for all these ‘Rides’, I was very patient and didn’t complain anything to anyone, forget about raising my voice.
o Again the problem & we came back.
o This time we (Mr. Raju & I) went to the Works Manager – Mr. Khan (Sahib)
o He said that the shocker & bushes needs to be changed, but said that it cannot be done today and I will have to leave my car
Kindly note: My car had already been at the workshop for 5 days!
o I pleaded him – joining my hands & requested him – Ask him if I did this or not.
I told him that ‘Sir, I couldn’t go to office today because of all this and now I cannot afford to take another days’ off. I had to send the monthly report by 4 pm today which I couldn’t. I can prove this.
o I also brought this to the notice of the CGM, Col. Dahiya.
o Then Luckily I bumped into a Gentleman called Mr. Vikas Gupta (919910288797) who was from Maruti
o This time, Mr. Vikas Gupta, Mr. Khan (Sahib), Mr. Dinesh Arora & I went for a test drive (6th Test Drive). Mr. Vikas Gupta drove the car.
o While driving Vikas said that the alignment is bad, whereas he along with Khan sahib not only knew but had also acknowledged that the ‘Castor’ & ‘Camber’ had gone bad.
I have finally brought my car home and am writing this mail to you from my home. I have been asked to get the car again tomorrow morning 9 am.
I would sincerely request you to kindly help me come out of this harassment. I am hopeful to get a positive reply from professionals like you.
Thanking you in Advance.
Your’s Faithfully.
Regards,
Nishant Khanduri.
Senior Manager – Human Resources
Email: [email protected]
Mobile: 919891010377
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