Subject :- Delivery of Swift Dzire ZXI model
I have booked Swift Dzire Zxi model on 30-12 from M/s Satya automobiles, Bilaspur, Chattisgarh state. During the time of booking, delivery time was mentioned as 2 months. Since I am working in PSU, I have given priority letter also in this regard. When I enquired about the likely date of delivery from the dealer on 27th February, I was told that he does not have any details regarding the delivery of vehicle.
After I raised my complaint, I got the message from the dealer that the vehicle shall be dispatched on 8th March’10 and it will be delivered by 16th march. Then I closed the complaint no: 8949196600 based on the assurance given by Maurti representative from Raipur.
Once again on 15th March’10 when I talked to the dealer, to my surprise I was told that vehicle is not yet dispatched and I was told that zxi model of some other color has been dispatched. I am not able to understand how many times I have to raise complaint to get my vehicle. I have raised one more complaint on 16th March’10 (Complaint no: 7965337013)
Still there is no answer from the Maruti representative that when my vehicle shall be delivered. I lost my hope on maurti's customer care in resolving my issue. This is the state of the affair.
As I am associating with Maruti since last 10 years, I know that yours is a customer friendly corporate. To maintain this, I would request you to kindly let me know the time of delivery as stipulated time of delivery as mentioned by your dealer is already over.
I request you to instruct the responsible person to resolve my issue and deliver vehicle at the earliest.
With Regards,
V.Chandrasekharan
Address D-87 Ujjwal Nagar, NTPC Sipat
City BILASPUR
State CHATTISGARH
PinCode 495555
Phone Number 9424140813
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