Dear Sir,
FORCED TO WRITE THIS MAIL AFTER HARRASMENT AND MENTAL AGONY/TENSION I AM FACING BY BUYING MARUTI SWIFT DEZIRE.
I have Purchased a car Maruti Swift Dezire on 31st March’10 in my wife’s name from Lovely Automobiles Nawashahir (Punjab)
My 20 days old car got BURNT yesterday on 21.04.2010 while it was standing outside my office in Ludhiana as I have come from Chandigarh to Ludhiana on some official work.
I have informed the concerned authorities i.e. your Help line, Complaint number is 7951409207 to report that 20 days old car has burnt (Very Casual Approch as I said I will approach Media if no response received, Ankit Call centre agent said you can go any where (Please Check Voice recording IN YOUR CALL CENTRE ))
After that I have called service centre for the help. (No Response)
Then called Mr Kiran (RSM) for the help. He responded….
Some Mr Vikas (After 5 Hrs of Reporting Incident) came from Maruti who is based locally in Ludhiana to check and just took 2 rounds of the car and informed vehicle will be picked by dealer.
If some body reports Burnt vehicle I hope response should be with in very quick as customer can approach media also.
Dealer Specialist Mechanics came in the evening (Around 6.30 - 7 PM) to inspect and pick vehicle.
I have been assured that a loaner vehicle will be given to me by 7.30 PM yesterday i.e. 21.04.2010.
Now will State the Poor State of Service :
- No loaner Unit received till this time and I am hanged up in Ludhiana starting from yesterday.
- I am following up for loaner unit from yesterday and getting all kind of false commitments.
- Not even single call received from any Maruti Employee or dealer ship or Authorised service centre on status of burnt car or loaner unit
- For them customer is like ‘CUST SE MAR’
- I am not aware what decision Maruti is taking in the same.
- I have send my representative for checking the same he has been informed that it is because of the internal wiring from Maruti has got burnt.
- All kind of stupid questions were asked to my representative before informing him that it is a internal fire case.
- I appreciate services given by Maruti in past that is the only reason I have bought this vehicle but now is PATHETIC STATE OF AFFAIRS.
Attached is the analysis report from Nippon Engineer and Authorised Service Centre as per them it is a internal fire case where in a standing vehicle got fire.
These documents are more than enough for me as proofs that Car got fire internally and has happened because of some manufacturing defect.
Kindly note few below on 22.04.2010
- Some Mr. Prince from Maruti has visited yesterday evening to inspect my burnt car.
- I have not been informed on the same that some body is coming from Maruti to inspect the vehilce.
- Complete vehicle has been dismantle in our absence.
- My representative Mr. Amarjit visited by chance to workshop and came to know this has happened.
- On asking question why same has not been informed to us Dealership people and specially Mr. Prince misbehaved and abused my representative and has threatened we will now make false report with the help of our surveyors.
- If this how Maruti customer service executives help customer and give solution to customers then WHAT IS HARRASMENT.
- ALREADY THIS NEWS HAS COME IN NEWS PAPERS NOW.
SIR, KINDLY INTERVINE AS IF SUCH THREATS WILL BE GIVEN TO ME AND MY REPRSENTATIVES I WILL GO ON NATIONAL MEDIA/ AND WILL TAKE THE HELP OF CONSUMER COURT.
KINDLY INTERVENE AND HELP.
Kindly help in getting my 20 days old car replaced or arrange to give the refund for the same.
Regards,
Abhiney Vasisht
0 comments