My problem still remains unsolved after some many months also, despite having complained in the month of October as I am not interested to courier my smart card to anybody even for a single day, because as it is I am driving a illegal vehicle whose RC smart card does not match with the physical chassis number and engine number of the vehicle.
I was put under pressure by Automotive Manufacturers officials through my seniors of company, that why did you complain to Maruti, Automotive Manufacturers is such a big customer of our company, and I was put to silence. How many more days do I run my car like this. All these months, I have taken a hired from Chibber Travels at Kolkata, ending up paying almost Rs 26k to Rs 30k per month.
I think buying a Maruti has just been a harassment instead of Delight which Maruti claims. Why I say this is because, of not only my bitter experience, but another customer, one of my friends from Mumbai had recently bought a Maruti Swift from Auto Vista, had given his vehicle for accidental repair rear bumper and dicky, which took 15 days, even after which the colour is still mismatch. The vehicle regn no is MH 03 AW 4485, the customer had called you also.
Maruti, I am really very sorry to say, but I feel that gives dealerships to people who are affluent, have strong contacts, so that the customer cannot say a thing. I am really surprised how this happens, being myself an automobile engineer having worked with automotive companies like Kinetic, Mahindra, Volvo in both sales & service functions, never seen some much of attitude and unfriendly nature towards customers.
One thing, I promise you sir now that I am getting transferred from Kolkata to New Delhi, with Delhi a more stricter region in law, I will never be able to drive my car, so let both Maruti & Automotive Manufacturers be prepared to meet me in the court of law.
Regards,
Amit Asija.
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