Eg: non delivery of desired vehicle booked by me in time.
i wanted to buy maruti ritz in month of january and approached m/s arya cars of nagpur who are the authorized dealers of m/s maruti suzuki. i was informed by the dealers that the same is available on demand.after test drive, i decided to buy swift vdi diesel[silver] insted of ritz on 25 of january.
i was informed by representative of m/s arya cars that the car is available on 90 days booking notice.i booked the desired vehicle with the dealer by depositing rs 5000/- on same day.
i also requested mr wankhede, who is senior maketing manager with the dealer, to expedite the early delivery of the swift vdi. at this point of time both the employee of dealer got annoyed for changing of choice of vehicle and very reluctantly said the your model can be delivered only in month of april.
sh gaurav, in the mean time, kept on pursuing me buying some other vehicle viz.swift vdi[red], swift dzire ldi[with promise to update the model to swift dzire vdi] and finally on due date of delivery sh. gaurav has asked me take delivery of shift vdi white.
i was both surprised and disappointed to receive such call from your dealer that they are not delivering the desired car even after laps of one week from due date of delivery.
i am forced to write this letter to you for taking corrective measures and intruct the dealer to deliver the vehicle immediately.
looking forward to your expeditious and positive reply on the matter.
your truly,
dr yogesh jain
604 amar vatika complex
unthkhana road medical chowk
nagpur
mobile no-09373569046
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