To
The Customer care officer
Maruti Suzuki India.
Dear Sir,
I had purchased a Wagan R car from D.D Motors, Mayapuri, New Delhi-110064 on 19/08 after self survey of market about maruti Suzuki services and quality reputations. But it is very disappointing me after only two years, my car only driven about 10800 KM and being serviced only in maruti authorized services centre D.D Motors, Peeraghari, New Delhi from the date of purchased and it’s maintains was all done on time and there was no problem their in my car till 10/06, on that date my car A.C facing some problems and I gated repaired at D.D Motors, PeeraGhari and taken my car to home after getting the A.C worked done, next morning when I started my car suddenly some smoke came out from car bonnet and I switched off the ignition and called D.D Motors Service centre and they told me to tow the car to their workshop at peeraghari, Delhi. I had done the needful immediately, after checking my car they start making excuses that your car will not be repaired under warranty and you have to pay the charges for the repair because there was some problems in the car 6 month back in the rainy season there was some water gone in oil and that time also they had serviced the car and charged me about 10000.00 (Ten Thousand Rupee) for servicing and not told me any thing about problem at that time, were they sleeping at that time or they want this problem to came. Why did not they do the needful at that time, so there is no fault of mine in this case. They had standing my car out side of there workshop and told me that if you are not willing to pay the charges we will not take your car inside in warranty, if this is the quality and services of maruti Suzuki authorized network and there well established car which is only driven about 10800 KM need engine work. It’s a shame for the company.
I request you to take immediate action and repairing the car under warranty otherwise I will take legal action against the company and file a case in consumer court.
Thanking you
Your’s truly
Baljeet
M-9278927811
9212016973
REGN. NO. DL9CX 7256
REG. DT. 19/08
CH NO. MA3EWDE1S00128734
E. NO. K10BN4079647
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