I have booked a Maruti Alto LXI / Silky Silver with Vaus Automobiles, Patna on 17/03 by depositing Rs 1001 vide receipt no. REC 09005435, order/invoice no. is SOB07002442 and my costumer ID No. is 1093634380. Again on 27/03 I deposited Rs 85000/- vide receipt no. REC 04005570 . The State Bank Of India RACPC Patna sanctioned me a Car Loan of Rs. 2, 00, 000/- on 27/03. The D.O. of Rs. 2 lakh was sent to Vaus Automoblies Patna by the state bank on 30/03 . But I was told by the Vaus Automobiles that the stock has exhausted, you will get the delivery of car in the second week of April when I contacted the agency on 09/04 I was told that the car has not been dispatched by the company till date. The consignment is likely to reach by April 16. On 17/ 04/ 2010 the agency telephoned me that the consignment has reached. You come on 19/04 (Monday) and take delivery of your car. On 19/04 I went to Vaus Automobiles and deposited the rest amount Rs, 7280 after adjusting the general discount of Rs. 13, 000/- and corporate discount of Rs. - vide receipt no. REC 10000186 . I was told that within two hours your car will be delivered and they kept me waiting in their Maruti Show room till 5 pm but the car was not delivered to me. They told me to come next day. When I contacted them on the next day they did not give any satisfactory reply and told to contact at 4 pm when I contacted them at 4 pm I was told that your car has not been dispatched by the Company.
It is evident from the above mentioned facts that the agency is harassing me unnecessarily. The Vaus Automobiles has forced me to deposit Rs. 4100 for extended warranty although it was not compulsory but I had no option but to deposit the same amount on 19/04. Despite depositing full amount and all necessary papers I have not been delivered the car till date. The agency has not even adjusted any interest accrued on my deposited amount.
Therefore, I request you to look into the matter and get my car delivered to me at the earliest and instruct the agency to give me interest on the amount deposited with them. for the period i.e. date of deposit to date of delivery.
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