I purchased a car from Maruti, having model number- swift Dzire LDI BS4 M, and every thing was right on time as per the scheduled given by the company on the service book at the time of purchased (Service & Regular check up).
Car was stopped all off a sudden on the road in running condition. We felt there is smoke from engine and then we open the bonate and checked as per our understanding and engine couldn't start again then we complaint to the Maruti Help Line and Magic auto Help Line number to get checked and rectify the problem then they took away the car at their Service Station. Finally they had inspected the vehicle and took it away to the work shop. I have received Gate Pass where the things was ok.
Then after 3 days they called us and said that your engine has been damaged and it can't be done through under warranty so now we are rejecting your warranty due to, there is a dant in front side bumper so your radiator has been damaged. After that we approach consumer court and log our complaint and it is still pending to decide whether it will be covered by warranty or not to be covered. The car has been in Work Shop since jan.
It's the clear case of mental harassment and business loss and it is in consumer court from last 6 months and we are not able to find out the solution and get judgement by the court. They have given us 3 hearing date to decide and again there is no conclusion.
Kindly help us to get it resolved as per your understanding.
Thanks & Regards
Pawan Tomar
Mob: 9871330100
Model No: swift Dzire LDI BS4 M
Vehicle No: DL 9 CAB 4415
Engine no: D13A1679817
Ch No: MA3FSEB1S00406316
Reg Date: 28/09
Address: M-29-B, Vishwas Park, Raja Puri, Uttam Nagar, New Delhi.
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