I BOUGHT A DZIRE VXI FROM APRA AUTOMOBILES, VASANT KUNJ. AFTER BUYING, SMALL PROBLEMS STARTED CROPPING UP OUT OF THE BLUE WHICH I WAS ALWAYS PROMISED WOULD BE TAKEN CARE OF. BUT, EVEN AFTER INFORMING THE SERVICE MANAGERS DURING FIRST AND SECOND FREE SERVICE OF THE PRIOBLEMS, THEY HAVE NOT YET BEEN SOLVED.
DUE TO THEIR NEGLIGENCE AND CARELESSNESS DURING THE 2ND FREE SERVICE, THE COOLANT BOTTLE WAS LEFT AS IS IN THE ENGINE WHICH CAUSED THE CAR TO STALL. I HAD TO CALL A MECHANIC FROM THEIR 24*7 ON CALL SERVICE. THE MECHANIC CHECKED MY NUMBER PLATES AND MY REGISTRATION CERTIFICATE, AND THERE I REALISED THAT I WAS GIVEN THE RECEIPT FOR A DIFFERENT NUMBER AND THE REGISTRATION CERTIFICATE WAS FOR ANOTHER NUMBER. I CONTACTED THE MARUTI DEALER THEN AND THERE AND WAS PROMISED THAT THIS WOULD BE TAKEN CARE OF ALONG WITH ASSOCIATED LEGAL ISSUES. THIS HAPPENED 2 MONTHS BACK, AND I AM STILL USING THE OLD NUMBER. HAVE REPEATED CALLED THEIR SALES MANAGER WHO EXPRESSED SYMPATHY, BUT COULD DO NOTHING BEYOND. THEREFORE I CONTACTED THEIR GENERAL MANAGER AND HAVE BEEN PROMISED REPEATEDLY THAT I WILL RECEIVE THE NUMBER TOMORROW, BUT, TOMORROW NEVER COMES. I HAVE WAITED GOD KNOWS HOW MANY TOMORROWS. I FEEL HARASSED, BEAT AND CHEATED. THE LAST STRING OF FAITH HAS DIED. I AM NOT SURE WHETHER MARUTI EVEN KNOWS ABOUT THE PLIGHT FACED BY THE CUSTOMERS BECAUSE OF THE MISTAKES OF THEIR DEALERS. PLEASE HELP ME ON THIS.
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