Dear Sir,
This is to bring to your urgent notice that I am experiencing serious issues with my Maruti Swift Vxi that I purchased on 31st Dec’2008 from Pasco Automobile, Gurgaon with an extended 2 years warranty. Here I am reaching out to you for your immediate attention.
I experienced some sound in the engine on 31st oct’2010 and took it to Maruti service centre at Bulandshahr (Delhi Auto Engineers), it was diagnosed properly and mechanic told me that the tipid is making sound but it will create no problem in driving at all. While driving the very next day, there was a sudden noise from the engine like crackers inside. When I opened the bonnet I couldn’t see anything from top. As there was no Authorized service centre nearby, I further drove the car slowly (@10-15 kmph) to Meerut, straight to a Maruti Service centre (Raj Sneh).
The workshop manager diagnosed the problem and told me that the cylinder groove where the spark plug is fixed was destroyed due to fire and the igniter was completely burnt. They tried to resolve the problem but still there is vibration and sound in the engine. I am not at all satisfied with the services provided. If my car is under warranty, ideally all the failed engine parts should be replaced if not just the head. Moreover, I fail to understand why Raj Sneh service center charged me Rs.5000/- as engine comes under warranty. Request you to adjust this amount also.
In addition to this, while opening the head of engine they removed the front bumper which was in showroom condition but when they fixed the same in the body it was completely in bad shape. I don’t expect such kind of customer service from a reputed company like Maruti.
My car is always been serviced before stipulated time schedule but I don’t understand why has this happened? Herewith, I am attaching my vehicle and its services details. This would give an idea of my discipline towards my car and my belief in Maruti.
To be true, I am very scared driving my car in this condition. This incident has given me enough mental trauma and stress and is also hampering my job which requires city driving.
I would rather urge you to intervene and take necessary action to get this resolved immediately to my satisfaction. If the engine is faulty, request you to replace it or at least all the required parts so that this is resolved once and for all.
Thanking you in anticipation and request you to acknowledge this mail at the earliest.
Regards,
Monish Kumar,
09368227900.
Maruti Swift Vxi (Petrol) HR 26 AV 2358
Dealer name: PASCO AUTOMOBILES, Gurgaon
Chassis no: MA3EKE41S00388687 M. & Y. of Manufacturing: 12
Engine No: G13BBN468101
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