The Managing Director
Maruti Suzuki India Ltd
Dear Sir,
Re: Complaint in regard to Maruti Car Model – WAGONR LX
Chassis No.534103 - Registration No. WB02Y 0316
This is to bring to your notice of the fact that the writer had purchased the above Motor Car from your authorized dealer ‘ Machino Techno Sales Ltd ‘ Alipore – Kolkata, on 2nd July by paying the Full Value as per the Invoice Raised by them. Since the purchase, the car had gone thru all suggested ‘ Servicing ‘ thru Machino Techno Service’s Service Centre located at Darga Road – Kolkata. Now incident goes as hereunder :
On 22nd November at around 7.30 PM, I was driving the car back home with my family members (altogether 4 including the writer as a driver). The car was at a speed between 30-35 km at EM Bypass Connector and suddenly, I heard a sound of soft breaking noise and the car got stopped immediately. To our utter surprise I found that the Left Wheel had come outward as the ‘Arm Assy. Fr Suspension Control’ (this technical name of the part is as per Invoice of Machino) had just Broken.
On contacting thru Machino Service supervisor, the helpline was contacted and the car was towed to the Darga Road Service Centre for repair. On 23rd morning, when I had called at the Darga Road Service Centre, I was told that due to heavy Rusting the ‘ part ‘ was broken and the same got repaired against ‘ extended warranty coverage ‘.
The entire episode, as u can very well understand, could be a nightmare to anybody as this could have had led to ‘ fatality ‘ for all the persons had the car was on a High Speed!!
MARUTI being a Leader in motor car industry in our country, now the question arises, as to how come a New Car – aged about 2yrs 5 mths and covered approximately 13500 kms, only can meet such a horrifying situation?
Secondly, and more surprisingly how come such a part which got ‘ so badly rusted ‘ escaped the attention of your Service Centre during there Mandatory Serving and even, in one occasion during ‘ a free servicing camp’??
Many of our friends / relative who are using Maruti Cars for years have expressed their astonishment (some of them are even using second hand cars as well!) as such an Incident can, at all, happen for a New Car!
Its also pertinent to mention here that my car was never washed thru water (its rather wiped only by wet cloth) except at the service centre, although I find the other cars in my building
complex are regularly washed thru water but all such owners / drivers have expressed their astonishment over such an incident could happen for a newly purchased Car!
The incident had, not only, a tremendous shocking impact amongst our family members and my relatives / friends at large but also shattered our level of confidence on Maruti Cars!
If one carefully goes thru the incident, one will have reasons to believe that the Car when sold by Machino Techno, had some Old Part fitted in it (which the buyer – will never know) and such incident is a definite Indication of a ‘ Lapse’ of ‘Quality Control’ for which MARUTI SUZUKI is so Proud Of! Now only time can tell how many such Used / Old parts are still fitted in the said car!
On the premise of the foregoing facts, may I request u to kindly investigate the matter at it highest level so as to ensure that such incidents don’t recur to any other intending purchaser of Maruti Car which can cost lives of many.
And lastly, I would also request U to kindly arrange to Exchange the said Car, immediately, with a New One as I am not finding it safe to drive the said car.
Thanking you, I remain,
Yours truly,
Monotosh Mukhopadhyay
18/12 Dover Lane – Calcutta 700 029
Cell : 0933 1297606
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