I am from Kolkata and own a Swift Desire who's Registration No is: WB-06 A 4546.
Unfortunately the car met with an accident on 19/12. As the Dewars Garage is having strike we had to deposit our car at MACHINO TECHNO at Darga Road. Kolkata.
All the insurance formalities were done by 23-24/12 and the started to repair the same. On 29/12 they informed us that there preliminary work is over and that they have ordered for some mechanical parts and are waiting for same and it will take around 5-7 days. we asked them to make it fast as we are having problems as we have only one car in our family.they said ok.
Sir i am really shocked, astonished, helpless and in a very hurt state to experience this kind of behavior, service, false commitments shown by the work shop MACHINO TECHNO as today is 14/01 and they are saying that they have not recvd any parts and thay are stiil waiting for them. Also they are unable to confirm the exact date of recpt of that parts.
I heartily regret and very sorry to say that the MARUTI COMPANY who is the largest car seller in India Does not even trust its work shops and keeps their parts stocked and updated at thier largest workshop in calcutta. Then its very risk for the customers to trust them and buy cars from them.
The related persons has taken us for granted and that we are helpless and is no condition to do anything to them. whenever asked they are just replying that we have orderes and that now we have no other option than to wait.
Its already been close to one month and my new swift desire is standing there like a scrap car and there is no action against it.
I dnt knw what to do other than write a complaint.
I am totally fallen down as it is only car in my family and can not afford to buy a new one. Also am not getting the confirmation as when i will get the car as the servicemen there have no responsibility as the Maruti has also lost all its service value and shoul be withdrawn all right of appereciation from customers.
Plz HELP and get my car released with all the work done in good way. Hope Maruti will take some action.
0 comments