I am a regular customer of Mega Cabs and have been using their services since jan. I had booked for a cab from Bhandup to Goregaon East on Friday 12th December and also on 14th December with pick time 9am on 12th and 8.45am on 14th. The booking was made more than 9 hrs prior to the pick time. My bookng Id for 12th dec is b390 and for 14th it is B445.On 12th I received the driver detail message at 8.57am followed by a call from the Driver Mr. Iqbal Ansari that he is in Kalina and has just received the message at 8.57am for the Pick up, I had to cancel the booking as he was unable to reach on time and had to take the regular cab, It was realy dificult as I am a Pregnant lady and thus for easy travel i had opted for this Cab and again on 14th, I havent received any call or Message from their end regarding the Driver or the Pick up. When called at their Cutomer Service number spoken to Ms. Anushka who was very arrogant and rude and just didnt bother to resolve my problem, .She just hung up the phone by saying there is some Technical problem and the driver will reach us, she herself did not have any details about the Driver who would reach me. When asked for some one senior person to whom I could speak and tell my problem she said the Senior would also give you the same answer and just disconnected the call. It was a complete harrasment from at their end and an irresponsible behaviour of the employees. Next day I again booked the Cab for 15th dec and the cabbie arrived, the driver said that there is a retrenchment of the call centre staff and thus even the drivers are facing problems, they are not given appropriate pick ups and also have been not communicated on the correct addresses of the customers for pick up.the License for these kind of Service providers should be cancelled.
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