Respected Sir,
My name is Hardarshdeep, A merchant navy officer. I booked a car from Meru Cabs for 7.20 am in the morning of 3rd feb. The booking was done in the night of 2nd feb. After repeated conformation I told the executive that I need a cab at 7.20 am sharp as he is an Armed Forces personnel (DOCTOR) and had to reach a certain place on time. Next morning no cab was there at 7.20am. Then we called the executive n they told the car is on the way. It was then 7.45 am till no car was there. After which the person has to finally leave on an auto. When a complaint was to be registered a lathargic explanation was given that with the mistake of executive the time was noted down as 1945pm. Sir dont u think am n pm sound way too much different. And action will be taken against that executive was assured. Well sir that doesnt help us in any ways I want answer to few questions:
Isnt it there responsibility to book the car rightly??
Who is responsible for the delay???
Why should we suffer because of it??
WHat about mental harrasment and monetary loss which we suffered???
henceforthe I will like to file an official complaint against meru cabs and request you to take necessary steps because this type of behaviour is not proffesional and also can make some one pay big in future
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