Hi,
Hope this information helps others to beware and watchout before they get fooled by the way MERU cabs represent themselves as the most promising cab serive in Bangalore.
I had booked a MERU cab for 29th June to go to new Bangalore Airport from Kormangala
(Reference AJ2A1777). I was initialy pleased by the way these people handled thigs so professionally. After the cab was booked, I also got an SMS stating that I will be getting cab driver information 30 mins prior to the scheduled pickup at 6.00 am in the morning. When I got no call by 6.15 am from MERU, I started calling them to check what went wrong with the cab. Everytime I called them, I was on the waiting queue for more then 10 people. After being on hold for almost 30 mins, the call goes to the customer service person's desk and gets disconected!! This kept happning more then three times when finally, I booked another cab to reach the airport ASAP (Easy Cab)
The cab came to my place within 20 mins which was amazing... but I was already running too late.
(I should have booked just another local citi taxies or 'Easy cab' for that matter as they were very prompt)
Ultimately, I reached airport but I missed my flight! :(
Lost my flight ticket money, Lost my bookings in other city, lost three business working days, everything went for a toss!!
When i addressed this issue to MERU, NO ONE took any responsibility to what had happened and they kept telling me we will get back to you and do something. I had to call them almost for 15 days to get an answer that they can do NOTHING about what had happened!
To add up to this poison, Just to check how unprofessional can a company get, I asked if these people atleast have courtest to give me ONE free voucher to go to airport by MERU cab (JUST ONE TRIP TO AIRPORT!!) and the manager had guts to say they would not even consider ONE free trip which is harldy gonna cost 200 to 300 /- for the company! A customer (me) lost more then 50, 000/- time inconvenience that cannot really be accounted beacuse of some sloppy mistake MERU people made!
People, I request you NOT to book MERU cabs as what had happened to me... can happen to you once again and no one from MERU is gonna listen to your concerns. There are 1001 much better options available for you so THINK before you book a cab in future.
Hope this information would save some people. If anyone else had similar issues, plz spare some time and add the incident to this thread and help others to beware of certain things.
Regards,
Kunal
P. L . U . R
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