To customer care - Mohindra Logan
Hi
I happen to be the owner of Logan DLX since last 2.5 yrs. At present i am residing at Navi Mumbai. However i purchased my vehicle from Swami Automobiles Pvt Ltd, Chandigarh on 18/07 .The vehicle details for your reference are as below :
Model -Logan DLX
Regn. no. PB10 CJ 3334,
Engine No. D-029159
Out of many cars I preferred buying this vehicle because of the Brand image of MAHINDRA with the name of RENAULT attached to it. But it is disheartening to mention that ever since i have bought this vehicle it has troubled me. Despite getting it serviced at Authorized service centers only, sudden breakdowns were a frequent feature which i have been bearing and getting it repaired at my own cost. Many a times the sensors went faulty which i got replaced again at my own cost and other faults which were still bearable from time to time.
I'm writing you this letter to make you aware of the unfortunate experience of poor service and severe lack of response from G3 Automobiles Nerul Navi Mumbai.
On 6th of May post identifying the problem of sudden breakdowns in the running car, i took my car to G3 automobiles for inspection. They inspected my vehicle and reported that oil and water was getting mixed and is flowing through all the possible compartments. Later on after 2 days it was told to me that injectors also need to be replaced which was a surprise to me as it could only be identified after 2 days and not in the first inspection. I had no option but to ask them to proceed with the same.
Presently on 25th May (after 19 days of follow up) i have got a call from supervisor and he told me that there is some noise in the engine for which connecting rods and bearings also need to be changed. This activity involves the dismantling of the engine too. It is height of my frustration that how could it have happened in such a small period and that things cannot be detected in one go.
It raises a big question mark on the efficiency and skills of the people in your authorized service centers specially with the fact that even the sensors do not show any such indications.
I would not have been so upset at the delay in repairing my car had someone had the courtesy to just keep me informed constantly with all the details. The not knowing and wondering was frustrating and showed little respect for my time and money. As this car is my only mode of transportation, it is crippling for me to be without a car for this length of time. Needless to say, I am quite frustrated now.
I expected a much higher level of service from your company and I am very disappointed with the attitude of G3. I do not want to spend any more time on this problem, At this point, an apology will not undo the damage done. However, I fully expect your service center to do the repairs for my car free of cost. You may also refer Docket no. KE26/0322 which will give you a fair idea of my frustation shared at your call centre on 26th May on this issue and i have not received any revert on that too so far.
Please take this on a serious note and revert on top priority for the above mentioned.
My contact details are as below
Prabhjot Singh Nanra
Contact no. 9321185954
Awaiting an early response!!
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