On 7/5, I visited the showroom cum service center situated at rithala of metro motors hero honda authorized dealer for obtaining spare parts I.E. Clutch and brake lever and a side mirror for my M/C cbz make, purchased from the same showroom. But the manager present there stated that he would not provide the spare parts as this is against our company policy and we donot provide spare parts to customer who donot get the repair work done from our showroom. Only if you get the repair done from this place only then we will provide the spare parts otherwise not. Thereafter I asked him to provide that policy document which bar them to provide the spare parts to outside customers but he stated he donot have the policy document and you can visit again to obtain the policy document and now I can not provide you the document or the spare part. Further he stated that where ever you want to complain about this you can but you will not get the spare part. 2-3 days earlier I also visited the showroom but the manager present there has stated that today the showroom is closed and you may visit other day. I also informed him about my requirement.
It is hereby requested to please help me out as I can myself change those parts without any special requirements then why I pay the labour charges to the company to get the work done. This is just their own dictatorship as after the sales a consumer had to hover around here and there to get the spare parts for the M/C . It is requested to please look into matter and apprise me of the same as lots of person are getting harassed bcoz of such behaviour of the company'
regards
gaje singh
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