Ubmitted by K.GOPINATH (not verified) on 15 July - 7:58pm.
sir, i booked dezire vdi on 07.04.11, at pollachi abt maruti tamilnadu, my receipt no is 11000073, they promised me to deliver in three months (approx 06.07.11).i reached the office on the first week of july to enquire about the delivery and settlements, the sales person in office told me the delivery will be delayed for another 9 months. so i tried to meet the manager TWICE in vain . then i contacted booking agent -rajendra kumar about the delay. he simply told me that it's not his duty to inform reg delay.so i contacted the customer care and made a complaint reg this (COMPLAINT NO..3097836153). on 06.07.11 i received a hand written letter in white paper (not in official letter pad) stating that delivery will be at the end of september. how can i take it as an authentic one (letter signed by ram kumar -sales i dont know who he is). is this the way of treating customers with erratic replies by the booking agent also by the higher officials in that concern, i dont know it's ur own or maruti's culture. if ur not interested in customer service pl inform at the first. pl dont cheat the uneducated persons like me. i think so the above mentioned persons are byepassing my seniority for their personal profits. i had checked with other dealers in chennai, coimbatore, trichy, dindigul after the above problem they i got the real scenario of abt pollachi.really 9 months is needed for delivery after three months booking period kidly think over it
MY CONTACT NO: 9677775765, 9655596024
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