I have received a parcel logestic by Naaptol/Blue Dart against my order No. 1394302 dated 17/02 after making a payment of cash of Rs.2249/- including shipping Rs. 250/- on 23.2.2011 at 1130 Hrs. to the representative for a Car Stereo USB, MP3, FM, SD Card with Support Car Vacum cleaner Combo with free 2 GB Kingston Pen Drive as displayed at page 5 in the daily new paper Nav Bharat Times Hindi dated 17th Feb.. But Two articles out of three above quoted are found runing condition. The remaining third article i.e. Car Stereo USB, MP3, FM, SD Card is a totally un-assembled, below quality from the displayed as in the above New Paper advertisement having loose elctronic plates and broken wiring with loose nut bolts without any socket of electronic wire has received in the parcel in a very rough condition like a packet of electronic garbage. After examination of the above car stereo I immediately called at the given complaint telephone No. 09223516148 and one attendent lady has intimated me one address:-ARANEX UBDUA PVT LTD-12/A, NEW SUN MILL COMPOUND, LOWER PAREL MUMBAI-400013 and asked me to return the above Car Stereo at the above said address through Courier and also conveyed them the name of courier company, Booking No. of parcel with my order number name and address on the same complaint telephone No. 09223516148 so that they may parcel me one another car sterio in its lieu. When I asked her who will board the charges of courier service to return the parcel, she in turn reply me. This will be board by me. Under the above stated circumstancest this is primary responsibility of the provisioning and logestic agency to supply the appropriate product as per order first and then followed the complaint of it. The above Care Stereo is within my safe coustodian as it has received in the parcel. Kindly help me.
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