Sir, I V. RAMESH GUJJAR, residing at 2, SSR PANKAJAM MAIN ROAD, BF - 5 1ST FLOOR, MILLINEUM ENCLAVE, SALIGRAMAM, CHENNAI - 600093, have purchased new vehicle Hero Honda Passion Pro on 10th December from Nagappa Auto, Muthu Alagu Tower, B 25 - IInd Avenue, Anna Nagar East, CHENNAI - 600102 with Engine No. HA 10EDBGL26746 - Chasis No. MBLHA10EWBGL70525 and have taken delivery of the said vehicle on 14th December after completing the registration formalities bearing the Reg. No. TN 10 AE 5970. On 15th morning I tried to start my vehicle but could not start it by kicker and used the choke to start the engine, so I took the vehicle back to the co. regarding the starting complaint. After hearing my complaint one Mr. Jacob service person attended to it and he just tuned the vehicle and said due to the brake being tight he adjusted them. but I had the same problem continuously unable to start the vehicle and somehow I managed to start and drive the vehicle. While on drive I used to find jerks in the vehicle and the engine would get off and I used the power start to start the engine again, somehow I managed to drive the vehile in the same manner till 22nd December taking undue risk, but on 23rd December I took the vehile from my home to office at parrys corner and on return I had severe problem with the vehicle giving several jerks and engine getting offed. In the afternoon I called the Nagappa Auto and was connected to service department and I spoke to one Mr. Lingeswaran told him about the complaint and soon he made arrangement with the mechanic from H M Motors, Valsaravakkam, The mechanic Mr. Tamilselvan came to my residence and took notice of the fault that water was stagnant into the carburator and he immediately released the water from the carburator and he cleaned and started the vehicle and said the above mentioned problem was due to the water being into the carburator. Today I took the vehicle to Nagappa Auto for complaint, but the staff from the sales manager and service persons were not accepting my complaint and were giving me some blame excuses stating the pertol station where I filled up the petrol would have been mixed up with water and hence we are not responsible for this. Hence I requested the service person to come with me in person to the petrol pump to check with quality of petrol from that particular pump but he refused to come. Later after some arguments they agreed to clean the petrol tank and the carburator and collect the vehicle in the evening. After service I went to take delivery of the vehicle in the evening and was not satisfied with the work done and again I requested the to look properly once again but they refused to it. Immediately I met the sales manager Mr. Murugan (hope his name is correct) and said about it. He started to give vague reply to me that the company is not responsible towards it and stated that there no gurantee of the vehicle and human being. Once sold it is not our responsible towards service and shouted stating to meet the service manager Mr. Jaysuresh on the second floor. I met service manager Mr. Jaysuresh and told him about the trouble and the water content in the carburator. He obliged to me and took the vehicle and attended up the fault and said he was very sorry towards this. I didnt expect this type of treatment from the company. Now the main reason to draft the detailed letter to you is that if I find problem being engine getting seized the company should be responsible towards this and again it should not be the bad remark towards a customer and vehicle has to replaced to me with a new vehicle.
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