Dear Sir,
I have booked a parcel to be delivered over my home town on 25th Sep with one of the agency of ON-Dot Couriers & Cargo Ltd, with a commitment to deliver it by 3 to 4 days.
Whereas even after 7 days the courier didnt reached the destination, and from then till now i am rigourously following up with the agency and the mumbai headoffice of the courier company. Every time i am getting response that they are not able to track the parcel, whreas last week the said the parcel is missing and they are no way able to track the same.
I have also came to know that the destination to which the parcel was destined, is a NO SERVICE ZONE for On-Dot couriers, and the agency has provided wrong information to me and picked up the parcel from my Mumbai address. Its a pure fraud activity. Kindly suggest what legally i can stand to recover my items or the value of the items over the parcel.
FYI, the parcel was containing clothes and no such aricle which is prohibited as per the guidelines.
Regards,
Rajdeep Ganguly
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