This is a complaint against Agarwal Packers and Movers (the one having its Head Office at Secenderabad, Unit of DRS Logistics) I would like to advise readers to avoid using the services of the company.
Agarwal Packers & Movers is a company of cheats and are looting customers, in the name of some past goodwill and some recommendations from few well known personalities, which they advertise on their website and brochure.
I made the unfortunate decision to shift my house hold goods from Pune to Noida with Agarwal Packers & Movers. I had booked a closed container, and was assured that the same vehicle would deliver my goods, and the money was charged for the entire container.
My troubles started after the order was confirmed – the vehicle arrived about 8 hours late and the dispatch was done late at night.
I was forced to pay the entire charges upfront, and I did not have an option as my goods was already in their custody.
• The transit took 12 days tough it was assured it would be done in 5 days
• There was no response from customer care and no tracking of the vehicle.
• The goods was delivered in a different truck (uncovered local truck) in damaged condition. The condition of the packages was terrible when it was delivered. ALTOUGH THE COMPANY HAD CHARGED FOR THE ENTIRE CONTAINER, THE GOODS WAS TRANSFERRED IN “PART LOAD”
• There were serious damages to furniture – the legs of wooden sofa are broken beyond repair, other furniture badly scratched and damaged.
• Glass items are broken, washing machine damaged and items are missing from cartons.
The goods are insured, but Agarwal Packers and Movers is refusing to pay compensation. As the entire money is taken upfront, there is nothing I can do.
The customer care (including the customer care at their Head Office) does not respond to repeated calls and most of the phone calls are never answered.
Agarwal Packers & Movers is cheating people – they charge for closed containers and they transfer the goods in open trucks which are cheaper. The commit before the deal is finalized, and later they cheat
There is no customer care or support and they DONOT PAY FOR DAMAGES, even when they charge for transit insurance.
PLEASE AVOID AGARWAL PACKERS & MOVERS for your own benefit.
S Sarka
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