Dear Sir/Madam,
We had reservation with Paramount Airways Flight number 17-452 leaving Madurai at 8:40 IST to Chennai. This flight was scheduled to arrive Chennai at 10:00 PM. We had reservations on Cathay Pacific leaving at 1:50 AM on July 4 (about 3 hours of arrival to Chennai by Paramount).
We were surprised to get a SMS message around 2:00 PM on June 3 from Paramount stating that the flight 17-452 was canceled that day. Paramount did not give us any alternatives to reach Chennai that night. After spending several hours on the phone with Paramount staff at Madurai booking office and at the Madurai airport, we heard only regrets and apologies, but no promises to get us to Chennai that night. It was a very frustrating experience for us. We expected Paramount to book us in another airline, so that we could catch our Cathay Pacific flight to San Francisco.
With no fruitful results from Paramount, we had to contact Jet Airways and booked our tickets at full price, Rs. 11, 832 per ticket for the same night. At the airport, before boarding the Jet Airways flight, we spoke to the Paramount airport staff. None of them offered any solutions to our issue at hand.
Paramount charged us one thousand rupees per ticket for changing the dates from July 1 to July 3. When we change the dates, Paramount charges us a penalty. Similarly, Paramount should take responsibility for their actions.
We want Paramount to:
1. Refund the money we paid directly to Paramount for the canceled fight.
2. Refund the money we paid to Jet Airways for our flight to Chennai from Madurai.
3. Refund the penalty paid by us to change the dates from July 1 to July 3.
If the above refunds are not received in a reasonable time, we shall file a case against Paramount in a court of law in India. All court expenses shall be charged to Paramount.
Paramount must pay for all the inconveniences and headaches caused by the cancellation of flights, informing passengers of the cancellation at the last minute, non-cooperation of the Paramount staff to help passengers of canceled flight.
-Murali & Shanthi
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