Dear Sir,
We are based in Sharjah since last four years with our family. Since the begining, we are regular traveller with AIR ARABIA and are having very high image about its services and staff behaviour.
But I am very sorry to inform you about the very very bad incident took place on 9th March during the travelling with my old parents in law, from Ahmedabad Air Port to Sharjah by AIR ARABIA FLIGHT NO:-
G90486, departing from Ahmedabad at 05.15 am.
My Parents in law are having VALID UAE LONG TERM VISIT VISA [for 90 Days] having following details:-
1) DATE OF ISSUE OF VISA - 8th February '2012 and
2) VALIDITY OF ENTRY - 7th APRIL '2012
3) DATE OF RETURN TICKET - 1st June '2012
But very sorry to inform you that AIR ARABIA CHECK IN COUNTER STAFF MEMBERS HAVE RESTRICTED MY PARENTS IN LAW NOT TO BOARD THE FLIGHT telling that "THEY DO NOT HAVE VALID DATE RETURN TICKET" because their VISA is getting over on 7th APRIL '2012.
AND MOREOVER MY PARENTS IN LAW HAVE BEEN ASSURED BY THE AIR ARABIA CHECK IN
STAFF THAT AIR ARABIA WILL NOT ALLOW THEM TO BOARD THE FLIGHT UNLESS THEY WILL
BUY NEW RETURN AIR TICKET OF DATE ON OR BEFORE 7TH APRIL.
I have requested AIR ARABIA check in counter staff members many times to talk to my husband [who is in Sharjah talking to me to resolve this MISUNDERSTANDING OF YOUR STAFF MEMBER REGARDING VISA VALIDITY] on phone so that my husband can explain AIR ARABIA STAFF about the validity of UAE LONG TERM VISIT VISA is for 90 DAYS and counting of days shall begin once the person is arrived in UAE and not from the date of booking the air ticket.
But in a very rude manner and not looking at the age of my father in law who is 80 years old and my mother in law who is 74 years old, AIR ARABIA check in staff have created ATMOSPHERE OF GREAT PANIC among my family and threatned that they will not allow in any case to board the flight.
After a very very painful efforts of myself, I have managed to call a senior officer from Immigration Dept. and who has explained to AIR ARABIA staff that the VISA OF MY PARENTS in law ARE VALID & THE RETURN AIR TICKETS DATES IS ALSO IN CONFORMITY WITH RESPECT TO UAE VISA, AND THEY MUST BE
ALLOWED TO BOARD THE FLIGHT.
REASON OF SENDING THIS COMPLAINT IS TO ASSURE THAT SUCH INCIDENT WILL NOT RE OCCUR IN FUTURE WHICH WILL SPOIL THE VERY GOOD IMAGE OF "AIR ARABIA" in our mind. ATLEAST MY
PARENTS HAVE GOT VERY MUCH DISTURBED DUE TO SUCH BAD AND INHUMAN BEHAVIOUR OF AIR ARABIA CHECK IN STAFF WORKING AT AHMEDABAD INTERNATIONAL AIR PORT BECAUSE OF LACK OF KNOWLEDGE IN READING THE UAE VISA.
Nevertheless to inform you that both my father in law and mother in law are very much shocked during this whole incidence which took place in the early morning hours of 9th March '2012 at the AHMEDABAD INTERNATIONAL AIR PORT.
Best Regards,
Sandhya Deepakkumar Shah
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