Hello,
We booked makemytrip vacation package from Banglaore to Portblair (Cost per person is 35000/-INR (nov1- Nov-7th 2010). We faced lot of challenges with the makemytrip and I do not recommend this to others. I sprained my ankle during the trip and MakeMyTrip exhibited very cheap and inhuman behaviour. Pasting snippet from the long description below
"During sight-seeing, I slipped and sprained my ankle..we rushed to the near by hospital and found that it is a sprain..and need to take rest for few days..I was very disappointed with this incident and also was not able to walk/stand with out any support.
9) we spoke to MMT person to update about the sprain and also informed him that we will not be able to join them for Havelock sightseeing for the next 3 days as I was on bedrest.
10) To my surprise, they asked us to vacate the room next morning... shouted at us with inhuman words when we questioned them... I thought they would show lot of concern as we were tourists in Portblair..MMT folks are VERY INHUMAN... THey only mentioend that " room is blocked until tomorrow morning..If you want to continue your stay ..you negotiate and pay..We are not sure if rooms are available here..We cannot do much. This is your health problem.we are not involved, so you should pay all the extra cost yourself" I asked him if they are going return the paid money for Havelock 3 days trip and MMT manager said he cannot as it is already paid to the hotel in Havelock. Why should we pay for the existing accomodation in Portblair (becoz we want to extend the stay) and also for the Havelock accomodation too (becoz we are not joining)?
And I was not even in a position to stand..How the hell will I shift the room... I was already in deep pain and all these discussions were more frustating then my pain the in the ankle..MakeMyTrip manager asked us to shift to another hotel on our own..No help was offered..Why do we need such tour operators? The very reason why we book with them is to organize the tour and offer help in case of need. They literally pushed us onto the roads by forcing us to vacate the room..infact MMT did not even try to negotiate with the hotel management if there are any extra rooms available..Fortunately the hotel manager showed some sympathy and gave us a room in the same hotel. As the hotel mangement is same for hotel in portblair and Havelock, he also informed that the room charges werer not paid for us in Havelock..Is MakeMytrip doing business at the cost of my health? Pathetic behaviour from MMT manager..When I told the MMT manager that I will lodge a complaint, he asked us to goahead and do it..VERY VERY DISAPPOINTING and FRUSTATING
"
More details below..
1) I spoke to MakeMyTrip Executive over phone on OCT-26th to enquire about MakeMyTrip Andaman Package from Bangalore. The Travel specialist hiked the price from 27, 999 INR displayed in the website to 34, 999 INR per person as this is festive season. I booked the tickets and my creditcard was charged 70, 000 INR. I was informed that itenary will be sent shortly. All I know is that departing date is on OCT-31st from Bangalore and no confirmation is received on email / SMS
2) I did not receive the itenary on Wed, OCT-27th. I called up MakeMyTrip 3-4 times for itenary and flight details. Each time I call them, they ask my name, phone number and put me on hold in each dept for 10 min..To reach the right dept, I will have to tell my name and mobile number 4-5 times and wait for 45 min to talk to the right person. After a long wait, I was informed that the person who booked my tickets is on vacation and so is the delay in sending me the tickets/iternary
3) same situation on Thu too. I did not receive booking confirmation. I was concerned that 70, 000/-INR was charged on my card, but no email was received. I called MakeMyTrip folks 3 times and the response was the same (Concerned person was on vacation)
4) Same response with long wait on Friday too OCT-29 too.
5) On saturday OCT_30th, i did not receive any confirmation/email from MMT. I packed my baggage too, but dont know when to book my cab to airport as I am not aware of the flight details. Was on phone trying to reach MMT customer care for 3-4 hours ..was totally frustated calling them multiple times..All I hear from them is " pls be on hold, I will transfer the call to concerned dept"... Finally I gaveup and asked my husband to keep calling MMT for itenary details..Finally we got the response that the itenary is sent to my email..I checked my emails with lot of enthu, but havnt recved the email. Again called-up MMT with another 30 min on hold and this time we asked the MMT guy to be on the call until the email is in the inbox... Atlast we have the itenary on hand...
6) we reached the airport and then at the check-in counter, our names were missing. This is MMT charter (KingFisher RED) from Blore to PortBlair) We were standing at the check-in counter with lot of anxiety and MMT manager finally resolved the issue after 30 min wait at the check-in counter in the Blore airport..
7) Reached PortBlair..The accomodation/food was decent..
8) During sight-seeing, I slipped and sprained my ankle..we rushed to the near by hospital and found that it is a sprain..and need to take rest for few days..I was very disappointed with this incident and also was not able to walk/stand with out any support.
9) we spoke to MMT person to update about the sprain and also informed him that we will not be able to join them for Havelock sightseeing for the next 3 days as I was on bedrest.
10) To my surprise, they asked us to vacate the room next morning... shouted at us with inhuman words when we questioned them... I thought they would show lot of concern as we were tourists in Portblair..MMT folks are VERY INHUMAN... THey only mentioend that " room is blocked until tomorrow morning..If you want to continue your stay ..you negotiate and pay..We are not sure if rooms are available here..We cannot do much. This is your health problem.we are not involved, so you should pay all the extra cost yourself" I asked him if they are going return the paid money for Havelock 3 days trip and MMT manager said he cannot as it is already paid to the hotel in Havelock. Why should we pay for the existing accomodation in Portblair (becoz we want to extend the stay) and also for the Havelock accomodation too (becoz we are not joining)?
And I was not even in a position to stand..How the hell will I shift the room... I was already in deep pain and all these discussions were more frustating then my pain the in the ankle..MakeMyTrip manager asked us to shift to another hotel on our own..No help was offered..Why do we need such tour operators? The very reason why we book with them is to organize the tour and offer help in case of need. They literally pushed us onto the roads by forcing us to vacate the room..infact MMT did not even try to negotiate with the hotel management if there are any extra rooms available..Fortunately the hotel manager showed some sympathy and gave us a room in the same hotel. As the hotel mangement is same for hotel in portblair and Havelock, he also informed that the room charges werer not paid for us in Havelock..Is MakeMytrip doing business at the cost of my health? Pathetic behaviour from MMT manager..When I told the MMT manager that I will lodge a complaint, he asked us to goahead and do it..VERY VERY DISAPPOINTING and FRUSTATING
11) I was able to walk in 3 days. MMT cancelled all the localsightseeing due to heavy rains in PortBlair, but they have included all the sightseeing in the package. When the members in the group asked to return the money, MMT manager said that "it is because of unforeseen weather we cannot take you out for sightseeing and also cannot return the money"..How did the same MMT manager say that "If is your health problem ..You fell down and sprained your ankle..we cannot do much..you will have to pay at both porblair and Havelock accomodation..is this not unforeseen situation? I
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