Mr. Service Manager,
Isnt it so unfortunate for me that I have yet to hear from you. 5 month gone and counting. Hoping that VW group will be professional enough to help.
You may ask, why did I remember about this after 5 more months?
1. The car still continues to drift towards left and it is an endless problem.
2. The wipers have become noisy and unfortunately I am not able to make time to visit the service center again.
Will I ever get justice?
I have already visited the service center more than 3 times ever since I have purchased the car. Despite the Quality Assuarance I do not know how many more times will I have to visit the service center.
&&&- Forwarded message &&&-
From: Farhan Borker
Date: Mon, Apr 9 at 11:07 AM
Subject: Chasis Number: WVWM11600CT019145
To: [email protected]
Dear Service Manager,
I purchased a VW Vento Highline TDI just about the last week of
February and have sent my car for servicing twice for the
following complaint
1. Suspension too hard and bumps make the cabin noisy.
2. Car pulls towards the left (wheel alignment problem)
I have driven over 2000 kms and although I love the pickup and engine
performance, I am highly DISAPPOINTED with the uncomfortable
suspension which kills the feel of a luxury saloon. From my two visits
to Tornado Motors Service/Sales centre they have convinced me for the
fact that they cannot do anything more about this problem for the
following unexpected reasons:
1. Suspension: I was told that the suspension of a German Make cars
cannot be compared to any Japanese or American make cars as they are
too soft and wear and tear is high those makes, whereas VW (so called
German Make cars) have a harder suspension for long lasting
life... this is highly disappointing because this car happens to be the
most expensive car in its class and I blindly believed that I will get
the best performance. Imagine I shelled out 11.5 lacs INR for the
above mentioned uncomfortable ride quality. Everywhere I go, I am now
very watchful about the bad roads or small pot holes which are so
common on Indian roads, because I feel really embarrassed in front of
my colleagues or relatives. I have to really drive it really really
slow at 20 kmph to avoid that noise creeping into the cabin. I have
driven both the Japanese and American make cars and they are really
smooth even at high speeds on rough roads, but the Vento I own,
discourages me on every drive. I am also willing to invest on a new
design of suspensions to replace the ones fitted already. But I want a
better suspension. I am very hopeful that VW group will consider my
request. I love to drive and will continue to drive all my life, I am
really passionate about my car and I have done enough research and
ready multiple blogs before deciding on the Vento... I gave up on
Hundai Verna because of its body roll and it does not give me
confidence on high speeds, I also gave up on the Chevrolet Optra
Magnum purely because of its refinement of engine and efficiency, I
gave up on the Ford Fiesta/ SX4 and Linea because of its Engine
lacking power @ 90 BHP...
2. Wheel Alignment: I was told that the car is drifting towards left
because of the banking of road. However I have driven the car on
Bandra Worli Sealink and Mumbai Pune Expressway which are flat
surfaces without any banking, and the problem still remains.
3. Now I have encountered another problem. This happens only when the
AC/Fan is on. When I accelerate there is a noise of the FAN from the
extreme left AC vent. The noise increases with the Increase in FAN
speed.
4. At the time of delivery of the car, I was informed that the car
will come with a fuel coupon of 10-15 litres of Diesel. I was told
that I would get a verification call about the coupon and I would
fabricate this statement. However, I never received any verification
call.
Is this how VW group treat its customers? I was very proud to have
owned a car from VW brand but now my myth is breaking and killing me
on every drive. I was equally excited to buy a Jetta at the time of
purchase and was heartbroken because I could not stretch my budget,
however now I feel safe that I did not stretch to make that purchase
if similar problems were persistent.
My colleague also bought a Polo post my recommendation before I could
realize the challenges in my Vento.
I request VW to fix the problems being faced in my car such that I
feel confident every time I take it for a ride.
Your service engineer, Mayuresh has been very kind and expressed
desire to help, but all said and done I am still unhappy with the
design quality of suspension.
--
Regards,
Farhan
--
Regards,
Farhan
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