My car, volkswagen polo (KL 58 F 6633) got breakdown on 17th oct near bangalore international airport. i contacted the tool free no of pick up vehicle and my car was taken to the near by showroom (PALACE CROSS (JALAHALLI). they told will inform you after checking. the next day they called and told me that my oil sump has got leaked and it has to be changed. i told them to replace it and give my car ASAP. on 26th oct they called me and told my vehicle is ready and u can come and take. i went there paid the estimated bill of amount around 19000 rs. after i paid d bill took ma car and started coming out if the showrum. nearly 200m ran i found that there is no pulling for the vehicle and i returned back. d guy from there told me, wait let me check. another guy came and took my car for test drive and got breakdown n d way. the car which has been totally repaired from the showroom got breakdown again. the guy was saying sorry and all and he told will check and let u know. the next day he is telling that it has got some engine problem. and also said its the company fault, once the manager comes will help u out ASAP.
Till now, from the above mentioned date my vehicle is still der. there was no response from thier side. i used to call them and ask wot happened and enquire. also they gave me a estimation of around 4 lakh rs to repair the vehicle. that too when i went to the showroom when there was no response from thier side. i also compaint more than 5 times to the volkswagen through phonecall. but no response from thier side.
I just want to register complaint agianst the PALACE CROSS service centre and against VOLSWAGEN for poor service, response and no proper feedback
Regards
HISHAM MOHAMED TAHA
MOB NO - 9986210777
EMAIL - [email protected]
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