I am Biju George, I use a Toyota Innova. I had an unique incident last day. A dog bit all wiring kit and fluid pipes from under the hood of ma car. I couldn't start the vehicle or do anything on it. The Toyota mobile service team came down to my place and towed away the vehicle. They asked me to file an insurance claim and they shall follow up. I did so the very next moment and returned home. They called up in an hour or so and gave me the estimate price of all parts as 80, 000. I never got any call from them since last 8 days. I thought they had been working on my car. When i called up the concerned person, i got a reply that my insurance was rejected. I was never informed about it. I went to the service center to ask about this. They told that its not their duty. They themselves said that they shall inform me about insurance. After all this i told them that i am taking my vehicle out and giving it for service in my friends garage. The next second they called up manager and they came to meet me. They started forcing me to service the vehicle there and they can give a slight discount. I disagreed to that, then they said they can give it for nearly 35 to 40 thousand. How can the vehicle part's price which he told few days ago go so low in just 8 days.? that too half the price! I questioned them about this and the answer they gave was that they are a reputed company. I just asked them to allow me to take my vehicle back. They told they cant leave my vehicle until I pay 8 days over-night parking fee. They never informed me about anything and for their memory loss, they are asking me to pay fine. I had a tough time to release my vehicle from there. I asked for the price outside and it is just one third of their first quote. Be really careful with NANDI TOYOTA service, BOMMANAHALLI, BANGALORE. They always charge like this.
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