Air India
Date Change Penalty

I initially planned to travel from EWR to HYD on 21-Aug

I re-scheduled to 28-Aug and agreed to pay Date Change Penatly of $111.

But, since there is hurricane alert on 28-Aug and I know that the flights will be cancelled, I requested your call center people to re-schedule to 26-Aug without Date Change Penalty. But your call center folks refused to waive the date change penalty and I had to pay $110.

I voluntarily accepted re-schedule of the flight to an earlier date which makes you one less passenger to worry about. Even then, you did not consider removing date change penalty. Can you please take this up with higher authorities and get a refund of my date change penalty.

My Ticket Number and other details are:

Booking reference no (PNR): ZEBFC

Web Reference: AIBE1364936

Ticket number: 098-2101326466