I booked tickets for my Sister and Brother-in-law (Senior Citizen) on Air India Express IX 206 from Mumbai to Chennai on May 28. Flight was scheduled at 6 p.m. They reached airport at 4.30 pm. Air India annouced at 5 p.m. that flight is delay due to technical reason. Rescheduled for 9 p.m. Air India served water to all passengers. The situation was continued and all passengers were given some snacks at around 2 a.m. Today AirIndia simply appoliges for the inconvenience caused due to technical reasons.
My brother-in-law (Senior Citizen) was there in the Airport from Evening 4.30 p.m to next day moring 4 a.m. almost 12 hours.
Like my brother-in-law there were other passengers too were suffering due to this delay. Is there any option to take it to consumer court.
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