Air India Express
Money Refund

Dear Sir /Madam,

I had booked Air India Express ticket from Dubai - Mangalore -Dubai online, on 11th November due to the technical problem in Air India express web site the money is deducted from my credit card but i did not receive the ticket, i have sent several email's requesting refunding my money to my credit card, but till now nothing is happened, all my email left anaswered, kindly advise to whom I can escalate this mater

below are my details

Origin /Destination (Sector) :DUBAI/MANGALORE

Date of Travel/Flight : 16/DEC

Date of Booking: 18/NOV

Name of Passenger (s) : MANOJ LOBO

Currency opted while booking the PNR: AED

Currency of credit card: AED

Date of transaction/booking : 18/NOV

Exact amount charged to cardholder (with decimals) : AED 2828.23

Auth. Id (6 character long Authorisation Id. (Pls request bank who has issued your credit card) It was on line booking

VISA or MasterCard? : VISA

RF number: RF10195883

Name of the Cardholder: MANOJ LOBO