Dear Sir/Madam,
I owned a Honda Active on cash purchase on 20th July from PGL Honda,
Bhubaneswar, Orissa the registration no OR 02BQ 9055.
1st Visit: 12th Aug. 2011
After 750 km, I went for it’s 1st servicing on 12th Aug. Please note
the attitude and approach of the service area staffs;
i) The customer care manager: She thinks that she is the part owner
of that show room and attitude is like those who are coming they are Tom,
Dick & Harry. No need to pay attention to them, they have come and they
will go like that.
ii) Mechanics: Many a mechanics are below 18 years old and they have
hardly any knowledge about the mechanism of the bike.
iii) Supervisor: Who is receiving the bike for servicing, throwing words which
can’t be told
iv) Supervisor: Who is supervising the work, doesn’t know how to speak to
the customers.
You will be surprised to know that my active was very good condition
before servicing, but after servicing when I ride it got totally different.
The below problem I faced...
a) Accelerator was jammed
b) Handle racer loose and sound on jerkins
c) Under body some un-even sound was coming out.
d) Less pick up
2nd Visit: 17th Aug. 2011
I went today to rectify it, after waiting for 20 minutes the service supervisor
came and took the key and given to mechanic for test ride.
Test ride took more than 25 minutes and covered 12 km, Just let me know
does a test ride took 25 minutes and 12km distance to know the above
minor defects even after I elaborated clearly.
The mechanic returned from the test ride, put it at parking, went inside
without speaking a single word to me as it has the same problem or not.
After 10 minutes an another mechanic came, turned to handle side to side,
didn’t understood anything.
He was also trying to go for a test ride, but I soughed by saying that call
the mechanic who has gone for it. You don’t know anything about the
problem so better don’t touch it.
I wait there for sometimes and left without any repair any repair.
I felt to understand, is this the policy by Honda to behave with customers
like this way, now I have decided to repair it on footpath instead of going
any of the show room.
It is my sincere request, kindly be concern about the after sale service,
please appoint company officials to look into it physically and secretly else
there is no result of making the world class product
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