Sir
i had purchased a honda activa scooter from your Sangrur dealer M/S Krishna Vehicles on 25th july. invoice no is 11in00519 dated 25/07.engine no is JC44E1497291.I had booked the Honda activa on 12/01.my booking no. given by them was 2144 and the delivery date was given to me was 20/05. but sir, they did not delivered it by the due date.every time when i asked about they did not respond properly.i came to know that they sold some scooters by without booking. On booking time they told me that the purchaser will be liable to bear the difference of rate on delivery time but the purchaser will not be liable to bear the difference after due date, but they forcefully charged approx. rs.500.extra from me on behalf of difference. Second they fitted accessories forcefully against my demand. When i protect they threatened me and said that they will forfiet my booking amount. Sir it is a right of consumer to purchase or not to purchase accessories. Third they charged from me RS.440/= for tefflon coating which did not done in front of me.i doubt they did not done tefflon coating and misguide me. I also doubtfull that the footrest which is fitted to my scooter is not honda genuine parts. i have checked many other honda activa scooter's footrest and found mine is diffrent.i can send photos of it if u need. Fifth your dealer charged rs.380/= from me for the stickers named "Activa" pasted on both sides of scooter. Is HMSI charged extra for it's own logo on their product.
On the time of delivery they did not check the scooter properly.there was some problem in battery of my scooter. When i told them about it they started the scooter with the kick and assured me that after some time of running of engine the battery will be charged automatically.i agreed then and took the scooter to my home.but when it did not worked after 2-3 days i went to your authorised service centre at Barnala.they checked it with the metre and found it dead and replaced it.
Over all i want to say that i am a customer of HMSI since last 8 years. I am a proud owner of Honda DIO, Honda ETERNO and a honda activa before this new one honda activa, but first time i feel that HMSI is not aware about it's valuable customers. I was behaved very rudely and bad by your dealer .your dealer of SANGRUR is not a good dealer.
Sir, please reply me about my complaint.
with warm regards
anju singla w/o chandan singla
[email protected]
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