Dear Respected Sir,
I had purchased a Ladies Rainy Pair on 30/6/09, Article No.5528607 for Rs.299/-from Bata Shoe Store at L.T.Road, Babhai Naka, Borivli (W), Mumbai - 400 092.
I had barely worn the pair for 10 to 15 minutes and they started hurting me so badly on both the feet (on the toes & ankel) that I had to come back home without wearing the shoes.
I went back to return the pair to the Bata Shoe store from where I had purchased the pair. The manager there refused to exchange the shoes no matter how I made him understand. I even said I don't mind paying something extra and taking another pair.
I feel he should have exchanged the pair on humanitarian ground & limited use, realising that I have paid for it and it will only be a waste of money / shoes for me.
Sir, I request you to kindly reflect on my complaint and let me have your favourable reply with regards to customer care service /customer satisfaction.
Thanking you in advance for your kind consideration.
Yours faithfully,
A. Henry
Email: [email protected]
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