Dear Mr. Ronald,
As per the information provided by you, after all discussions and considerations since the purchase was made more than 7 months back this is beyond our statutory replacement policy.
We provide 100% replacement for major manufacturing defects, if the concerned product is brought to our store within 60 days from the date of purchase.
Hence we would not be able to provide replacement or repair for your pair.
Regards
Customer Services Dept.
Bata India Ltd.
%%%%%%%%%%%%%_
From: Customer Service
Sent: Wednesday, November 24 3:50 PM
To: Ron
Subject: RE: 20107590 Bata
Dear Sir,
We would like to mention that we stand committed towards our customers and your feedback is of concern to us.
We, thank you so for the information provided. We will revert to you in next 7 working days with resolution. This issue is highlighted to the concerned team and it will be dealt with appropriately.
Kindly note the reference number given above in the subject for all your future correspondence.
Therefore, do not change the subject line as this is your complaint reference number.
Thanking you for keeping the patience.
Regards
Customer Service Department
Bata India Ltd.
%%%%%%%%%%%%%_
From: Ron [[email protected]]
Sent: Tuesday, November 23 9:13 PM
To: Customer Service
Subject: RE: 20107590 Bata
Hello,
Thank you for your response – please see below in BLUE, answers to your questions.
From: Customer Service [mailto: Customer. [email protected]]
Sent: 19 November 11:12
To: Ron
Subject: 20107590 Bata
Dear Mr. Ronald,
We are deeply concerned with your feedback on the quality of our products and would request you to please provide us the following details to enable us to investigate the issue at the earliest -
The Article Number (a seven digit numeric product code written inside the shoes).
Can’t find it
Please also mention if the shoe has been shown at any Bata store – if so please provide details of date of visit and store address / contact number.
No, the shoe has not been shown to any shop
Date of Purchase
Some time in Feb or March of this year
Cash memo number indicating the Date of purchase or please let us know if the payment was made from credit card- statement for the same as a proof of date of purchase) scanned copy of bank slip or statement.
No, I do not have the cash memo. And do you really expect me to keep cash memo’s of all the things I buy?
Full address / contact no. of the store from where the purchase was made.
The product was bought at Sarvana Stores, Ranganathan Street, T.Nagar, Chennai. I don’t have the phone #
The details that you provide us will help us take up the issue with the relevant teams.
Kindly note the reference number given above in the subject for all your future correspondence.
Therefore, do not change the subject line as this is your complaint reference number.
We would like to assure you that Bata stands committed towards delivering quality products to its customers.
Regards
Customer Service Department
Bata India Ltd.
I do hope the above information helps in your investigation
Regards
Ronald
%%%%%%%%%%%%%_
From: Ron [[email protected]]
Sent: Tuesday, November 16 5:11 PM
To: Customer Service
Subject: Poor quality shoes from Bata
Sir,
My name is Ronald Drooge and I am writing this mail from Chennai.
About 6 – 8 months ago I happened to buy a pair of shoes from Bata – the fit was very comfortable and everything was fine. The shoes seemed to be finely crafted and I used this particular pair only on certain occasions.
Last Sunday I happened to go to a friends wedding reception – on the way back, while walking towards my car, I suddenly felt rather funny under one foot. I thought I may have stepped on something. I walked to the side of the road and wiped my shoes but it seemed clean
As soon as I reached home I took my shoes off and was surprised to see what had happened!
A portion of the sole had just broken off! So unbelievable!
Even though it was still stuck to the uppers, I still couldn’t get over the fact that this had happened. This could have turned out to be very embarrassing had anything further happened. There was a gap of at least one centimeter between the two portions and the adhesive was what was holding it in place. What if it had rained that day – I dread to think of it!
On examining the other shoe more closely I did find that there was a small portion that was coming off and would fall off very soon.
No amount of words will be able to express how very surprised and shocked I am that a pair of Bata shoes can come undone as in this case. For the amount of money I pay, I do expect the shoes to give me some more life especially when used so sparingly.
Just to let you know, I own quite a few pairs of shoes (of various brands) and use this particular pair only on certain occasions. So the question of it being used for long or roughly also does not add up.
I would very much like your representative to please inspect the “broken shoe” and ascertain why it has happened. If necessary it can be taken for further tests to find out if there was any manufacturing defect in this particular batch.
Let me please inform you that I would look forward to have this pair of shoes replaced for free or my money refunded in full.
My contact details are as given below
Plot 1547 (MIG)
TNHB Colony Main Road
Velachery
Chennai 600 042
Mobile: 98844 90320
Regards
Ronald
0 comments