Defective Bata sandal (only 5 days old and worn only once to office)
After purchasing a sandal for a high price of 709-/- (discounted price, actual price 899/-), It is really disheartening that the sandal has shown such a complaint that too I've worn it only week. it's pasting has gone off and the right feet sandal has lost it's shape and it's just getting out of my feet while walking. And what's more disheartening is that when i went to the above showroom to lodge a complaint about the same, the sales guys and the manager started denying taking a complaint. Bata is liable to compensate me 100 % of the amount within 15 days if the sandal is defective, but I can't understand why these people are denying with me senselessly when the fault is clearly on their and Bata’s part.
I had been purchasing Bata sandals even from my school days and had always liked the brand. But now surprisingly I am forced to hate it, as i have started observing many complaints in this brand. I am worried about the quality concept being lost at Bata.
I have purchased Bata sandals on 27th October from the company operated showroom at Sampagi road, Malleshwaram, Bagalore, Karnataka State, India. I do not expect sandals from Bata to only hold good for a year or two as the same guarantee can be given by a unauthorized roadside vendor. I expect more from bata, to take care of the customers. As i've been using the northstar and bata brand since my school days and even now i have 2 pair of more then 6 years old bata mocassino brand with me with no defects. I wish to expect the same assurance and the same quality from Bata in future too. I am extremely conscious about the quality of a product and customer satisfaction, as we take utmost care to retain our customers in my organization, where i work. I would expect a similar role from Bata India limited too.
I would like to know from BATA how they are going to treat my complaint. The way they are to respond to my complaint would reflect their faith on the Quality system and Customer satisfaction.
Once again i am mentioning the details below for reference :
Date of Purchase : 27th October (not completed even a week, worn only once)
Model name: DVEINBRENNER, Bata
Store address: Bata India Ltd., SAMPAGI Road, 11TH CROSS, MALLESHWARM, BANGALORE, KARNATAKA STATE., INDIA
Company Website: www.bata.in
Customer Service ID: [email protected]
My details (Customer) :
Name: VIKAS S PATIL
Contact No : 9448615288
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