I order 3 tshirts from fashion and you. Since the site mentioned that it will take around 21 days to recieve the items, i order almost 45 days in advance of my travel.
When i got an sms with the courier tracking number i was shocked to see that the courier details showed the address of delhi.
I called at fashion and you customer care several times and everytime they told me to wait for 48 hours.
They were just not able to help by cancelling the order and resending the items again. There systems were down most of the times and customer care executives were told just to say that we can't help at the moment, the logisitic team is looking and wait for 48 hours.
After getting frustrated i asked them to cancel my order. Even that process took quite a while and my money was refunded almost 3 months after the ordered date.
0 comments