To Whomsoever it May Concern
This is regards the consistent issues faced due to the ill treatment by the firm Fashion and You, Delhi. I think they are registered as Geodis Overseas Pvt. Ltd. (India) 585/2, Ansal Palam Vihar Road, Brijwasan, New Delhi - 110 061, as I have been getting emails where the addressee has mentioned this address. I had placed an order which had an item missing and also dissatisfaction of the product. Below are the chain of emails exchanged between the firm and me.
&&&&&&&&&&&&&&&&&&&&&&&&&&
&&&- Forwarded message &&&-
From: Reserved World
Date: 18 February 11:24
Subject: Fwd: Order No 215522 [Case:27027]
To: Support
To Whoever is concerned
Today being the 11th day, i have been receiving automated responses from the support team and no phone calls from your team, even after speaking to Nishant (who says he doesnt have a surname or an employee id), nobody has ever stuck to their commitment of getting the ordered picked up and returning the payment to me. Initially you say 72 hrs (also advertised on the website), then i get an email saying 2-7 days and now its the 11th day and on a phone call to Nishant he says it will take another 2-3 days. There is no justification to this delay and and no committed date has been given when the ordered will be picked up and when the refund will be done. Also Nishant says that as per their guidelines they cant transfer the line to their supervisor when i have already spoken to their supervisors before (who again couldnt help).
I need a written justification for the delay and a committed date for the order pickup and the refund of the money paid towards the faulty product.
Also, note if you are issuing the cheque, please issue it in the name of "Bharati Panikker" (as per the bank documents).
Awaiting some productive response from your team.
Regards
Bharati
&&&- Forwarded message &&&-
From: Support
Date: 15 February 17:48
Subject: Re: Order No 215522 [Case:27027]
To: Reserved World
Hi Bharti,
Please be informed that it may lead to 2-7 days as mentioned in last mail.
Thanks!
Sheeba
Team Fashion and You
Support Line| 91 120 6739999
%%%%%%%%%%%%%_
Reserved World to support
show details 14 Feb (5 days ago)
Also, like you mentioned once the product is picked up, you will process the payment within 15 days. I dont see why should the customer be penalised for your flaw of not arranging the pickup in 72 hours.
From: "Reserved World"
Date Sent: 02/14 10:49:00 AM
FYI, if you check with your system, the "72 hours" has already passed. Dont lecture what you dont preach.
On 13 February 11:57, Support wrote:
Dear Bharti,
Greeting of the day,
We will arrange for a return pick-up of your order and the courier shall pick it within 72 hours of your request. Please bear in mind that it may take 2 – 7 working days for the product to reach our Order Processing Center. Items must be unused, unworn, unwashed and undamaged. In order to facilitate the credit process, please return items in their original packaging, including: hangers, poly bags, hang tags on garments, shoe boxes, dust bags, eye glass cases and gift boxes, with the invoice intact. In case if any actual packaging is missing the shipment will be returned and the return will not be processed. Thankyou for shopping with us.
Regards,
Arti
Team Fashion and You
Support Line| 91 120 6739999
We do not accept the return without the invoice or the original packaging.
%%%%%%%%%%%%%_
From: "Reserved World"
Date Sent: 02/10 10:39:00 AM
Subject: Order No 215522 [Case:27027]
To whosoever is concerned to respond
Since 8th Feb, I have been calling up your customer care team to send me an email confirming that the order will be taken back and the refund will be arranged for as soon as possible, none of your executives have been able to adhere to that. Of all, your executives are imparting wrong information to the already agitated customer that the order will be taken back in 72 hours and a cash refund will be given then and there and when asked to send me an email on this other than false promises no email was shot to me (Executive-Amol Malik). When called yesterday, another executuve of yours (Sahil Tahilwala) gave a double assurance at 18.00hrs that an email will be shot to me within 2 hours, which again was not adhered to.
If this is how you would like to take your customers for a ride after having delivered an incomplete order, then im sorry to inform you that, this is not done.
Regards
Bharati
&&&- Forwarded message &&&-
From: Reserved World
Date: 8 February 13:08
Subject: Kind Attention: Amol Malik for Order No 215522
To: Fashion and You
Dear Amol,
This is regarding our conversation this noon regarding the order placed.
As confirmed by you, I am expecting an email confirmation within 24 hours regarding you taking back the order and pay me back the money paid to the courier company (i.e; Rs.2, 236) within 72 hours.
Awaiting an email confirmation from your end and a speedy closure on this matter.
Regards
Bharati
On 28 January 14:13, Fashion and You wrote:
THANK YOU FOR SHOPPING
WITH FASHION AND YOU
Your Credit Balance
Rs.
Get FREE Credits Now! Click Here
Hi Bharati,
We thank you for shopping with Fashion and You. Your ORDER CODE is 215522. Your preferred mode of payment is Cash on Delivery (COD), a special service wherein we ship the product without any prepayment.
Please note: You will receive a call from our Customer Care Centre within 24hrs to verify your order, post which we will process and ship your order. Alternatively you can call or email us to verify your order within 24 hrs of your purchase.
As per company policy, if you fail to verify your order within 24hrs, your order will be cancelled and the inventory will be released.
In case you do not accept a confirmed COD order FashionandYou may need to revoke the COD facility for future purchases.
Your ORDER SUMMARY is provided below:
Product Name Unit Price Qty Total Rs.
Valerian 2272 1 2, 272.00
Discount
250.00
Total VAT
113.60
Total Shipping Charges
100.00
Grand Total 2, 236.00
Shipping Address Lokhandwala Infrastructur, Dainik Shivner Marg, Worli,
Mumbai, 400018, IN,
Contact no.00919167072585
Delivery timelines may differ depending on the Sale.
• Brand Events: From the end of sale we take 3-4 weeks to deliver.
• Promotional Events: From the end of sale we take 10-14 working days to deliver.
• Luxury Lounge Events: From the end of sale we take 10-14 working days to deliver.
• Experiences:
For prepaid orders you will receive a mail coupon within 48 hours.
For COD orders you will receive your parcel within 3 - 7 days.
Fashion and You delivery timelines differ from traditional e-tailers as we authorize the brands to send us only what our members have ordered at the end of each event.! The extra time is worth it; working this way helps us get the best prices and selection for you.
As merchandise from the brand arrives at our Order Processing Center, our team assembles and ships your order very quickly. We will send out an email to let you know that your order has been shipped.
We work hard with our brand partners to make sure delays don't happen, but we sometimes encounter unforeseen issues. If one of our brand partners is delayed in sending your purchase to us, we'll make sure you know what's happening.
Remember, to keep you informed about your purchase and enhance your Fashion and You shopping experience is our first priority. Please let us know if there is anything we can do to make it better!
For any comments/ compliments/ suggestion/ feedback, please write to us at . or call us at 0120 673 9999.
Indulge Yourself!
Team Fashion and You
&&&- Forwarded message &&&-
From: Support
Date: 13 February 11:57
Subject: Order No 215522 [Case:27027]
To: Reserved World
Dear Bharti,
Greeting of the day,
We will arrange for a return pick-up of your order and the courier shall pick it within 72 hours of your request. Please bear in mind that it may take 2 – 7 working days for the product to reach our Order Processing Center. Items must be unused, unworn, unwashed and undamaged. In order to facilitate the credit process, please return items in their original packaging, including: hangers, poly bags, hang tags on garments, shoe boxes, dust bags, eye glass cases and gift boxes, with the invoice intact. In case if any actual packaging is missing the shipment will be returned and the return will not be processed. Thankyou for shopping with us.
Regards,
Arti
Team Fashion and You
Support Line| 91 120 6739999
We do not accept the return without the invoice or the original packaging.
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&--
Regards
Bharati
0 comments