I had bought IDEE Sunglasses from Shoppers Stop of Garuda Mall, Bangalore. I had paid some where about 1500 bugs and had used for the 3-4 times and one fine day i saw that the left side glass had come out of Frame unknowingly. Since the glass was under warranty i took it to Brandfactory Shoppers stop and the guy from there fixed it and gave it saying this would not happen again sir... This happened 2 times again and when i had been to them for the 3rd time. I requested them to send the glasses to service centre as this is happening again and again. They denied it saying we will send it if it happens again. 4th time when the glass had come out. I had kept the frame and the glass in the glasses box and the box was in bag. somehow the frame got bent this time by mistake and when i took it to the Service center which is at Bangalore Central. They asked me to take it to the Shoppers stop from where i have purchased and they have to send it to mumbai for servicing. Finally after alot of fight i gave the glasses from where i have purchased to send it to servicing and got the receipt from them.
After 15 days i recieved a call from a person saying that its not manufacturing defect its an handling defect so they wont service it free of cost. They suggested me to change the frame which would cost me 50% of the sun glasses price. I dint agree for it and asked him a question IF THE FRAME HAS GOT BENT WHNE THE GLASS WAS IN THEN THE GLASSES COULD HAVE BEEN BROKEN OF ATLEASE IT SHOULD HAVE SCRATCHES BUT NOTHING HAD HAPPENED TO THE GLASS. He dint had an answer for it. So he said he will speak to shoppers stop service centre again and will call me back. But i receive call from them again only after 10-12 days. Saying the same old story i asked them the same question again and the person said the same thing will call me back after some time. Its already 8-10 days and i have not received call from them. I am going to Shoppers Stop tomorrow lets see what they say there...
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