Hi Sir,
I wanted to bring to your attention the issue that I have been facing since last 2 months. I am trying my best to get one issue resolved from Yebhi, but I do not feel that your support team or management is ready to help me in doing so. I had purchased 4 articles from Yebhi. There was 2 articles that is 1 Puma shoe and 1 white towel on order# YBH1848082 amounted to Rs 1428.94. On order YBH1835259 there were other 2 articles 1 Puma shoe and 1 red towel amounted to Rs 1197.99.
When the product reached me I noticed that the shoes were not fitting me and the quality of towel was not worth it, so I requested for a reverse pickup. All the 4 articles were taken back my Blue Dart on AWB# 1341284595. This was taken back on 09th June at 17.30 pm. The moment I gave the parcel to them I informed Yebhi team, that I have shipped back the product and I need the refund for it.
I got the refund for order# YBH1848082 on 14th June. However the team confirmed that they had not received any articles for YBH1835259. I requested them to check and they said that they will do so. After sending many emails to and fro the team got to the conclusions that they have received the shoes but not the towel. And they said to me that it will be shipped to me. I was in continous contact with the Team Lead named: Mustehsan. He said that the product is being shipped on Order# YRS1935045. The order was shipped on 26th June. It was shipped via Yebhi Express AWB # N1000019879679AG. The product was shipped back to Gurgaon stating the delivery is out of coverage. Later on Mustehsan said that he would need the AWB# of Blue Dart to check about the shoes and towel because he felt that it was not received by support team. If they had not received the articles then how come they decided to send me a new one. There has always been a disconnect in what your team says first and the next time, they are totally blank about it. I then informed the team and they mentioned that they have stated that the shipment is lost by them and also in the meantime the team was able to track the Red towel book on YBH1835259.
The last time I spoke to was Karan Thareja, he is another Team Lead from your support team. He said that as Mustehsan was out he will help me and he said that he escalated the issue to his manager and the manager decided to give me a Gift Voucher between Rs 250 to 300 for the towel. This was said to me on Monday 16th July and till now I have not received any voucher, I gave a call to your team in the night at 11.30 because Karan works at night. But the beauty is it takes 20mins to 25 mins to get connected to your team, which is not a toll free no. I have paid more than what I should have received as a refund. Karan said last night that till today morning I will get the refund but I haven't got any.
Request you to please look into this ASAP and get my money refunded to me.
Regards,
Ashish Reddy
Mobile : 9028889861.
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