I have ordered medium heels chappals from the site "Myntra" some time back. I have received the product but not properly. They have sent the two chappals of the same leg i.e., of the left leg. I also paid their delivery charges for the same. I tried to complain to them on their no's to customer care dept. But in vain. They asked me to send it by my own, then they will check and either send the proper pair or they will return the money to me back which will take probably one month time. Eventhough i told them that it is their duty to get it back as it is their fault of sending faulty product not mine, still they did not bother to do so. Why must i pay twice for the same product for the mistake which they have done?
I shall not like to buy anything from them as they have irresponsible staff in their dept. like customer care. Nobody bothers or bothered. I love to buy from either fashion & you or 99 labels which are safe shopping.
Thanks
Smita Rao
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