HI, I had bought a Numero Uno Black shoe, model NU 1008 on the 1st of August from Brothers Collection Numero Uno store in Centrestage mall Noida. Within a day of usage, the sole had a crack and was breaking off from the shoe. I returned the shoe to the store on 4th of August and asked for a replacement or refund.
The store promised to get me a replacement in a week. On checking next week I was told that they did not get a stock of the shoe from their store office.
After checking with them again after 2-3 weeks, the store owner told that this particular model has some manufacturing defect and suggested replacement once the new stock comes. Now its been more than a month and half and the store still does not have any new stock.
I want to log a complaint against the store owners for not refunding my amount nor replacing my shoe on my repeated requests.
Please help.
Store details:
Brothers Collection
Numero Uno
UGF 19, 27, centrestage mall, sector 18, Noida - 201301, UP
Store owner: Preetam Daga
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