Dear Sir/Madam,
I purchased a product from starcj teleshopping, which included 8 chiffon sarres 1 free gift. When I received the parcel, there were only 7 sarees instead of 8. I received the parcel on 13/12 and since then I am trying to call on their customer care numbers have also sent emails to them complaining about the same. Unfortunately, no proper action have been taken yet.
Finally, I am launching my complain here and hope to receive some favourable and final solution to my problem. I need to receive the missing saree.
Here below you can find the copies of the 2 emails sent to starcj, for your ready reference :
"Complaint regarding order# 20121211038739
Inboxx
Shobha SangameriaTo whom so ever it may concern. I received my product (order # 201212112099)...
12/23 (11 days ago)
To whom so ever it may concern. I received my product (order # 201212112099)...
Shobha Sangameria
12/23 (11 days ago)
to response
To whom so ever it may concern.
I received my product (order # 201212112099) on 13/12, but instead of 8 sareers, I just received 7 sareers.
I have called your call center atleast 5 to 6 times and every time they say 'we will get back to you in 24 hours', but sadly we have not received any response yet.
This is not what I had expected from a brand like STARCJ.
I am highly disappointed from the type of service received. It is more than a week now and no one is sending us the missing saree. The missing saree code is 128521 item name - Adah off white chiffon saree.
Hope to receive a quick action atleast now after launching a return complain.
Regards
Uma Sanganeria
Sent from my iPhone
Reply Forward
shobha s
12/27 (7 days ago)
to response
It is so strange that a company that claims to be so big and good at their services does not get back to a written complaint in more than 48 hours.
I had sent the below email on 23/12 and it is 27/12 today, but still I have not received any reply in response to my below email.
Hope to receive atleast some reply within today."
Hope to receive a reply from you'll soon.
Thanks and regards
Uma Sanganeria
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