On 28 June I purchased MICROMAX FUNBOOK TABLET from Tata Croma Store at Saket, New Delhi. Few days later, while using the tablet I found (connectivity problem of USB) i.e. MANUFACTURING DEFECT in the tablet from the company. I went to Tata Croma Store for exchange but they refused and sent me to the Micromax Service Centre (Salora International Centre) at Kalkaji, New Delhi. After observation of tablet, they committed me that they will repair my tablet within maximum period of 10 DAYS. After 10 days, I won’t receive any update, then I got back to them and they annoyed me by not repairing it and gave me 1 more week time period. After waiting 1 more week, I approached them again for my tablet, and then they told me the call Customer Care number. I called the Customer Care and told them everything, one of their CC Executive said, that they had already dispatched my repaired tablet from there to service centre and asked me to collect the tablet within the 5 days from service centre itself. AGAIN, after waiting the period of 5 days, I called up the service centre for the recollection of my tablet; they replied they don’t received any repaired tablet from them.
Again I called up the customer care, another CC Executive told me that we have already forwarded your complain to our Senior CC and is under processed, you will receive your tablet within the initial days of this week and TODAY I called up for the final status of my tablet and now again they are saying that it will take another 10 MORE DAYS..
Being a customer I have already faced so much of problem regarding newly purchased tablet. And I am not at all satisfied with MICROMAX BRAND (Products and Services), they made me very irritated by making false commitments and it had been already one month and I am not able to receive my repaired tablet.
Kindly observe my case and help me out through your favorable action.
Thanks & Regards
Manish Sharma
09811067304
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