I purchased a Compaq Presario C765TU vide S.N. CND809130M Laptop on 14-06 from COMPUTER ZONE (A Unit of Digital Equipments), Shop No. 2, Durga Vihar, S.P. Verma Road, Patna (Telephone No. 06123206900) Vide Retail Invoice No. Retail CZ584-08 for cash for my wife. At the time of purchase, the vendor told us that the product is compatible with both Windows XP and Windows Vista. Since I preferred Windows XP, I asked the vendor to load the XP operating system. The product has been working fine, except for the inbuilt microphone, which is not working since the beginning. This is pertinent to note that I purchased the product mainly for voice chatting, as I also obtained Broadband Connection from BSNL to enable the same. Ever since I got the connection, I have not been able to voice chat with any of our relatives, since the person on the other side is unable to hear our voice. This problem persists even with external microphone.
In the meantime, I visited the service centre of the vendor thrice, who told that the appropriate driver for the product is not available. It will be made available shortly. On Saturday 10th of August I called up the HP Call centre at 1800112267 and complied with all the instructions provided over phone while I was online with broadband. But even after one and half hour the call centre was not able to solve the problem.
I visited the HP service center, Vendor’s Service Centre and the vendor for resolution, but all of them were not able to solve the problem. I approached the vendor for replacement of the product with the new one which is compatible with the XP, to which the vendor denied. I am in a mess as I am unable to do voice chatting with our relatives and friends. I do not want Windows Vista as an operating system as I am much more conversant with Windows XP.
I am at a total loss, because the purpose for which I bought the product, is not fulfilled. I want either my money back or my laptop replaced with XP compatible laptop.
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