Complaint / review / scam report

I have Latitude D630, ID no 7CHLQ1S. It was covered in warranty, when it one of its hinge(connecting LCD to main body) broke. I put in a repair request No 790502090973 on 11th Jan, 2010. I was told that although warranty covers all hardware failures, this was due to usage and not component failure and that I must purchase the part. Although it is strange that only one hinge should fail due to usage and not the other as both hinges are operated simultaneously.

Nevertheless, I decided to purchase the part and on Jan 13 I received a mail telling me that the part is also not available separately and the only way I can get the repair done is by purchasing a comprehensive warranty costing 16, 500 for a year. How can a repair be done under warranty and the same part be not available. They want me to pay Rs. 16, 500 to get one hinge of my laptop repaired! I send reminder mails on Jan 15 and Jan 18, with no response. This is arm twisting me to take a comprehensive warranty by not offering me any support. I seriously not expect this from an MNC like Dell known to deliver highest level of customer service.

I am in dark as to how to get the repair done.

Abhishek Raghuvanshi

Author: ags.abhi

Offender: DELL

Country: India   State: All India

Category: Computers & Services


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