HI. I purchased my Dell XPS 15 laptop in Feb. I'm an architecture student and therefore needed a laptop with good configuration. I upgraded from their basic configuration to suit my needs and got myself a fully loaded Dell laptop.
It ran perfectly for the first month. No hangs, No issues. Then, in the next couple of months, it started giving problems. It became super slow, it kept hanging during minimal usage and it crashed from time to time.
After a few calls and arguments, dell decided to replace my parts. They replaced the motherboard and hardisk.
And so it ran fine for a couple of months when again the same thing happened. This time i decided to escalate the issue. I wrote to their Bangalore head office and fought with almost everyone. Finally, they said that they would not send me a new laptop, but what they could do is test it in their Bangalore facility.
So it was sent to bangalore for testing for a month, without giving me a replacement for the duration.
A month later, it was concluded that the laptop is fine and it has no issues. They replaced parts and formatted it and gave it back.
And so it ran well for a month or so, when all of a sudden it crashed. I called dell and they said that the hard disk had crashed. I lost all my data and they put in a new hard disk.
Since then, every 1-2months, my computer crashes and they very quickly come to replace my hard disk. I got really frustarted at losing my data every now and then, specially when its work related.
I fought with them saying instead of giving me new hard disks every couple of months, why dont u just give a normally functioning computer. But they are adamant at replacing parts.
So it last crashed in DECEMBER and i was told that if this happens again, they will consider replacement. I agreed.
My warranty expired in JANUARY and i decided to upgrade for another year, because i knew that it will happen again.
Now barely 1 month later, it happened again yesterday, while just browsing the net. I called and talked to management and they said that if it happens again, they will consider replacement. All over again.
I said i dont want to hear all of that and just want my replacement.
Please help me with this. I've tried all I can but have got no result. I either want my money back or a brand new laptop that actually is worth the money i spent.
Thank You.
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