Dear sir,
I bought a dell laptop on 20th January. The model is name as INSPIRON 14R N4010. The configuration is- Intel Core i3 processor, 3 GB RAM, M 370 @ 2.40 GHZ with pre Installed Genuine Windows7I. Its system type is 64- bit operating system. No Pen or Touch input is available for dis display. Regarding dis i hav some confusion on matter of price. The retail sold me at Rs. 40, 500 plus Rs.2025 extra as VAT charges i.e Rs.42, 525 in total. As I am not satisfied on the said price, I asked other 2-3 computer shops the minimum and maximum price which can sold to the customer. All the 2-3 shops said the same that they sold in the range between Rs.36, 500/- to Rs.38, 000/- (including all taxes) and sumtimes at Rs.38, 500/- in past months. According to the price said by other computer retailer the difference in price is more than Rs.5000/-. As now everyone is familiar and have knowledge of computer I felt shy. Afterall my friends scold me as foolish. As I am so disappointed I rang up the owner of Retailer and asked to considered the matter in very good way and in himanitarian ground. Insted with a pride he told me that, he knows he had sold in higher price but there is any no way to less the price. He said he had sold the same Laptop to others in Rs.45, 500/-, also he said he sold at best price Rs.42, 525 only to me as we (Owner and Me) staying nearby same locality and as we known each other well from the past. He confess me not to put up any complaint to customer forum or at Dell company telling me that his business relation with Guwahati will not good. He also charged that the higher in price is from the Guwahati dealer, that he bought from them at Rs.40, 500/- which he sold me at the same price Rs.40, 000/- without any profit, but he put VAT charge of Rs.2, 025/- i.e Rs.42, 525/- in total.to without any profit as we were from nearer locality. Sir, do you ever imagine that whether the seller (Retailer) will sold his item without any profit to customer whether they known each other or not. I dnt think so. They can give some discount as a friend or as a known person but never in the price he bought from the wholeseller/Distributer. So, the matter is at first he request me not to put up any complain and now when i call him up to discuss the matter as brothers he souted and challenge me to put up complaint according to my likes. Before, I dnt think so to put up any complain as i like to close the chapter in a good way considering for forgivenes as I am also a human being and have that sense as no one is there which never commit any misteke. But, according to his word it insulted myself to take convinient help from your organization. It is important to mentioned that before i bought the laptop i declare myself to him through phone and asked whether he is able to give or not with an advance of Rs.20, 000/- . He was very happy to receive my phone, and welcome me as he can give and told to pay the remaining amount between 31st of February. But in advance On 3rd Feb.2011 i paid Rs.17, 0000/-. Therefore the total amount I have paid as advance for the said Laptop is Rs.37, 000/-. No one is allow to return any electronic item once the customer bought the item. Instead they will give the gurantee of months, year or more. Negative marks are also not found in most of the electronic item. But the said Owner name as Papu (name used in locality) told me again and again to return the item. Instead of confess himself for his mistake he tried to pull me down, told me not to complaint. He is a rich person so he bosted as no one can do anything even he make the price of the item at his likes. So i hope the consumer forum organization will find out positively for every consumer which frauted by the shopkeepers. Difference for more than Rs.5000/- is not the easy matter. I will produce Cash memo and other neceserries things for the further action. And i wish to be in touch with your organization always. Please confirm me the price made for my state MANIPUR and related matter needed. Confirm me also in my another mailing address [email protected] . #09612317758
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