I purchased the dell inspiorn 19 desktop in june there are some technical issue in my desktop on 20.09.10 and on the same day i register a complaint through dell customer care. my case no.is 5414650 dated 20/9 and till now it is pending. Moreover there is no communication from any of dell representative. I don't know why have they taken my mobile no. or alternate mobile no. and my e-mail id when they wee not supposed to contact me? While i've enquired five times at my own cost.
When i enquired on 06.10.2010 they told me that today (on 6th oct) my case is going to be handle positively and they gave me the engineer's mobile no. also but when i contacted to the engineer (Mr. Ansar) at 6.00 p.m on the same day. He told me that my complaint is going to be handle by another engineer Mr. Sukhdev then i asked Mr. Sukhdev and he told me that he can not come today and told me that another engineer Mr Ramveer will come tomarrow & my complaint will be deal positively. Today when I contacted to Mr Ramveer he told me that he will come in the evening but When he did not come in the evening then I ringed Mr Ramveer but he did not attend my phone. Then i called to the senior person of all these persons at 7.00 P.M enquiring about the status of my complaint & asked him whether he is a dell engineer or not then he told me that he is working with wipro. Now its enough because almost 20 days has already gone and I could not use my system and i'm suffering a lot just b, caz of this type of responce which i'm getting from dell officials.
ajay tyagi
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